Customer Service Training Manager jobs in Georgia

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Representative/Assistant Manager
  • SERVICE LOAN COMPANY
  • Conyers, GA FULL_TIME
  • Assistant Manager/Customer Service Representative
    Assistant Manager/Customer Service
    Job Description for Assistant Manager

    Classification: Nonexempt under the Fair Labor Standards Act

    Purpose: Assist Manager in maintaining a well-run and profitable office.

    Principle Functions of Job:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the functions and duties of this job.

    Under the direction of the manager, is responsible for performing the following:

    Applying office lending and collection practices in accordance with state and federal regulations as well as Company policy.

    Actively providing and ensuring superior customer service with an emphasis on customer retention by showing patience, courtesy and respect.

    Observing established Company policies and procedures.

    Duties of Job:

    Obtain and verify application information of individuals applying for a loan. Assist with maintaining customer files, and daily paperwork. Comply with all State and Federal regulations as well as Company Policies.

    Processes payments and maintains up-to-date customer information in the computer system.

    Helps office reach daily and monthly performance goals by consistently offering renewals and selling referrals.

    Communicate (by phone ) with delinquent to resolve delinquency. Trace debtors who change residence without notifying creditors to evade payment of bills (skips.)

    Maintain individual (balanced) cash drawer> Prepare, proof and make daily bank deposit(s).

    Perform training exercises, including taking time to become knowledgeable of the Training Guide and Operations Manual.

    Sort and distribute all incoming mail.

    Assist in maintaining the cleanliness and organization of the office.

    Requirements of job:

    Has the ability and desire to quickly learn new job-related information.

    Works well with other people.

    Takes time to help coworkers, customers and others.

    Open to guidance.

    Working knowledge of various office equipment, including calculator, scanner, and computer system.

    Demonstrate flexibility in regards to scheduling and assignments.

    Be willing to spend time in advanced training programs designated by the Manager and/or Supervisor.

    No issues in working beyond 40 hours per week when needed and occasional Saturdays.

    Maintain reliable transportation and insurance coverage for use on job. Must also have a valid driver’s license and maintain a clean driving record.

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift

    Weekly day range:

    • Monday to Friday

    Work Location: In person

  • 25 Days Ago

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Customer Service Manager Refreshment Services
  • Five Star Food Service, Inc.
  • Tucker, GA FULL_TIME
  • The Customer Service Manager acts on behalf of the Company and is responsible for developing strategic customer relationships that promote retention and loyalty in an assigned Division/Region. The CSM...
  • 7 Days Ago

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Customer Services Manager in Training
  • FIRE, Atlanta
  • Atlanta, GA FULL_TIME
  • Company DescriptionWe are FIRE. We are the hottest new experiential marketing firm in the city of Atlanta! Job DescriptionDuties:​​​​​​Customer representationProduct demonstrationsBrand ManagementFace...
  • 8 Days Ago

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Customer Service / Phlebotomist - Paid training
  • People Science
  • Douglasville, GA FULL_TIME
  • Our team is looking for all levels of Customer service and medical professionals. Paid training, no experience is required Responsibilities Valid driver’s license with a good record Can pick up over 5...
  • 4 Days Ago

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Combat Vehicle Mechanic (SCA) Ft. Stewart
  • General Dynamics Land Systems Customer Service & Support Company
  • Fort Stewart, GA FULL_TIME
  • Combat Vehicle Mechanic (SCA)At General Dynamics Land Systems (GDLS) we put our Customers at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us...
  • 9 Days Ago

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Service Training Manager
  • University of Georgia
  • Athens, GA FULL_TIME
  • Posting Details Posting Details Posting Number S11821P Working Title Service Training Manager Department PSO-Cont Ed-Aux-Food Services About the University of Georgia Since our founding in 1785, the U...
  • 6 Days Ago

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VoIP Administrator
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/29/2024 12:00:00 AM

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Sr. Quality Assurance (QA) Specialist
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Support the Technical Services team with internal quality auditing. Verify Preventive Maintenance (PM) proc...
  • 3/29/2024 12:00:00 AM

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Tech, Preventative Maintenance
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Responsible for executing predictive maintenance, analyzing results, creating reports and collaborating wit...
  • 3/29/2024 12:00:00 AM

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Sr. Engineer, Ride & Show - Network Systems
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Provides subject matter expertise on one or more Ride and/or Show system disciplines, which includes but is...
  • 3/29/2024 12:00:00 AM

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Director, HR – Team Member Engagement & Initiatives
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/29/2024 12:00:00 AM

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Customer Service Training Manager
  • Sollis Health
  • New York, NY
  • Time **You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days ...
  • 3/26/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE & TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

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Environmental Services Training Manager - !!!$2,500 SIGN-ON BONUS!!! - Northeast Georgia Health Sy
  • ARAMARK
  • Gainesville, GA
  • **Job Description** **!!!$2,500 SIGN-ON BONUS!!!** **Aramark Healthcare** is seeking an **Environmental Services Trainin...
  • 3/25/2024 12:00:00 AM

Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989. The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$83,264 to $126,076

Customer Service Training Manager in Monroe, LA
As customer service consultants, we assist in transformation.
January 23, 2020
Customer Service Training Manager in Troy, NY
As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing.
January 26, 2020
Customer Service Training Manager in Peoria, IL
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
December 08, 2019