Customer Service Training Manager jobs in Fremont, NE

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

E
Customer Service Representative - Training Starts Mid-January!
  • EMS
  • Omaha, NE OTHER
  • Overview

    Customer Service Representative - Training Starts Mid-January!

     

    Are you ready to start your new year with an exciting new opportunity? Come grow with us at EMS!

     

    At EMS, we “Contact Center” differently. We support our customers and clients every step of the way and provide an excellent customer service experience.

     

    Responsibilities

    The position:

     

    Come be a part of an exciting and growing team! Agents will provide excellent service, and assist customers with medical transportation and accommodation reservations in Alaska. You must have a high level of urgency, empathy and customer service for this program. Must be able to answer inbound customer calls in a timely and productive manner. Must be able to maintain a strong relationship and communication between EMS and our client’s account procedures and managing priorities.

     

    Positions start at $18/hr.

    Must have schedule availability for 11a-8p or 12p-9p, one weekend day required.

    Training scheduled to start in Mid-January. 

     

    Qualifications

    You Will Need:

    • Above average customer service skills
    • Strong written and verbal communication skills when interacting with customers and co-workers
    • Friendly and energetic attitude
    • Computer knowledge and internet skills
    • Ability to navigate between multiple computer screens/tabs
    • Quick learner who enjoys using trouble-shooting and problem solving skills
    • Ability to work both as an individual and as a team member

     

    Nice to Have:

    • High school Diploma or equivalent
    • Must be familiar with phone Apps, Internet, Email, and Microsoft Office
    • Previous call center experience preferred
    • 11a-8p or 12p-9p shifts available. Availability for 1 weekend day required.

     

    EMS Offers:

    • Paid on-the-job training
    • Medical, dental, vision, and life insurance benefits
    • Causal dress attire
    • Individual work spaces
    • Complimentary breakfast on Fridays
    • Free parking
    • North-West Omaha location
  • 19 Days Ago

A
Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Omaha, NE FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • Just Posted

S
Customer Service Manager
  • Swagelok Kansas City
  • La Vista, NE FULL_TIME
  • We are seeking a talented and experienced customer-focused professional to join our team as a Customer Service Manager. In this role, you will be a key role in ensuring the highest level of customer s...
  • 3 Days Ago

F
Sales and Customer Service Manager
  • Farm Table Delivery
  • Harlan, IA PART_TIME
  • Sales and Customer Service ManagerFarm Table Delivery is seeking a dynamic and motivated Sales and Customer Service Manager to join our team. The Manager will be responsible for identifying potential ...
  • 3 Days Ago

F
Studio Manager
  • F45 Training CP007683
  • Omaha, NE FULL_TIME
  • Benefits: Flexible schedule Free Membership at F45 Competitive salary and bonus structure Monthly Team outings Our F45 family is looking to grow our management team. As Studio Manager, you will be res...
  • 10 Days Ago

F
Sales Manager
  • F45 Training CP007683
  • Omaha, NE FULL_TIME
  • Our F45 family is looking to grow our sales team. If you are a positive, outgoing, confident team player this might be the perfect role for you. We are looking for a superstar sales professional. Some...
  • 11 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Customer Service Training Manager jobs found in Fremont, NE area

P
Financial Wellness Education Consultant
  • Prime Capital Investment Advisors
  • Omaha, NE
  • Our firm’s mission is to inspire people to achieve their life’s ambitions. Each day is an opportunity to have a real imp...
  • 3/28/2024 12:00:00 AM

A
Child Care Director
  • Archomaha
  • Omaha, NE
  • **Child Care Director** ** St. Bernard Parish - Omaha** Education Full-Time **Location** **Name of Facility**: St. Berna...
  • 3/28/2024 12:00:00 AM

M
Coordinator for Excellence in Teaching and Learning
  • Midland University
  • Fremont, NE
  • Midland University, a small private liberal arts institution, is looking for an energetic educational leader to champion...
  • 3/28/2024 12:00:00 AM

M
Shared Living / Host Home Provider - Gage County
  • Mosaic
  • Fremont, NE
  • Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living provider with Mosaic ...
  • 3/28/2024 12:00:00 AM

B
Family Teachers
  • Boys Town
  • Omaha, NE
  • Provides direct care for at-risk youth in a safe and caring family style living environment. Guides and counsels youth o...
  • 3/27/2024 12:00:00 AM

S
West Per Diem Educational Consultant (9-12 Math)
  • Savvas Learning
  • Omaha, NE
  • The West Per Diem Educational Consultant (9-12 Math) is an onsite representative of Savvas Learning Company helping to i...
  • 3/27/2024 12:00:00 AM

T
Educator Externship - Information Technology
  • The Judge Group
  • Omaha, NE
  • Who is Conagra Brands?We are an approximately $8 billion company that combines a rich heritage of making great food with...
  • 3/25/2024 12:00:00 AM

S
Air Traffic Control Instructor at R90
  • SAIC
  • Bellevue, NE
  • Description ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contra...
  • 3/25/2024 12:00:00 AM

Fremont is a city in Dodge County in the eastern portion of the state of Nebraska in the Midwestern United States. The population was 26,397 at the 2010 census. Fremont is the county seat and the home of Midland University. Fremont is located along the Platte River, approximately 35 miles (56 km) northwest of the largest city in the area, Omaha, and 50 miles (80 km) northeast of the state capitol, Lincoln. According to the United States Census Bureau, the city has a total area of 8.85 square miles (22.92 km2), of which, 8.80 square miles (22.79 km2) is land and 0.05 square miles (0.13 km2) i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$79,841 to $120,893
Fremont, Nebraska area prices
were up 0.8% from a year ago

Customer Service Training Manager in Alexandria, LA
The basic concept of customer service is to assist the people who are using or considering using your product.
December 26, 2019
Customer Service Training Manager in Altoona, PA
This is why it is imperative that businesses invest in quality customer service training programs.
February 24, 2020
Customer Service Training Manager in Brownsville, TX
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business.
January 02, 2020