Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Put your people skills and automotive knowledge to good use as a full-time Customer Service Rep - Service Advisor! If you want to build a fulfilling career while working alongside a talented team of gearheads, then Bailey's Service Center has the job for you! Join our Shelbyville, KY automotive repair shop and have some fun times with some great people.
WHAT YOU GET: PAY & PERKS
Our Customer Service Reps - Service Advisors make $20,000 - $35,000/year, depending on experience, and can earn commission! Plus, we offer terrific perks, including company-provided uniforms, weekly pay, no weekend shifts, and a heated, comfortable work area.
Do you want a job where your work matters and you help countless people? Then keep reading to see if you'd excel as a Customer Service Rep - Service Advisor with our automotive repair team!
ABOUT US
Bailey's Service Center is proud to offer the highest quality automotive services for reasonable prices. Established in 1980, we're a family-owned and -operated business with a dedication to providing a superior customer experience. Nobody around does auto repair like Bailey's!
We're thankful to have built such a strong team over the years, and we show our appreciation by maintaining a great work environment and an amazing shop culture. Our employees love knowing that their work makes a difference. The excellent weekly pay and awesome perks are just the icing on the cake!
WHAT WE NEED FROM YOU
Are you a team player? Do you have great communication skills and the ability to explain repairs in easy-to-understand terms? Are you persuasive and able to close a deal? Can you pay attention to even the smallest details? Great! We want you! You just need to meet the following requirements:
If you're up for the challenge, keep reading about this position with our automotive repair shop!
YOUR ROLE
You can expect to work from Monday - Friday, 8:00 AM - 5:00 PM.
As our Customer Service Rep - Service Advisor, you help keep our automotive repair shop running smoothly and ensure our customers get the important services they need. You answer incoming phone calls and assist customers with whatever they're looking for. When requested, you create estimates for potential repairs and share them with the client.
As our techs work on the vehicles, you let each customer know about any necessary repairs as well as any further work they could have done. You bust out your sales skills and explain to the client why they should OK any additional services. As our supplies run low, you also order more parts for our inventory. You love having a positive impact on both our customers and our shop!
WE'RE WAITING TO HEAR FROM YOU! REACH OUT TODAY!
Applying is a snap, just fill out our quick and easy initial application. Our automotive repair team is excited to meet you and make you our next Customer Service Rep - Service Advisor!
Location: 40065
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