Customer Service Training Manager jobs in Fort Wayne, IN

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Regional Service Manager - Fort Wayne, IN (Remote)
  • Signode -Regional Service Manager
  • Fort Wayne, IN FULL_TIME
  • Regional Service Manager - Fort Wayne, IN (Remote)

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Summary

    Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


    •    We offer a competitive salary with a range of $90,000 - $112,000 based on experience and skill set. 
    •    This position is eligible to participate in the Signode annual bonus program with a target of 15% of base salary.
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    Essential Functions

    • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
    • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
    • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
    • Approve, timecards, expense reports and annual maintenance agreements.
    • Review agreement reports to understand profit and loss within their responsibility.
    • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
    • Provide qualified supervision for field service techs on special application equipment.
    • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
    • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
    • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
    • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
    • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.   
    • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
    • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
    • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements. 
    • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


    Position Qualifications

    Education: High School Diploma or GED required, Preferred College Degree or Technical School.

    Experience: 2 years in a leadership role, with 5 years in a service position.

    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (business, engineering, mechanical). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Customer Focus
    • Stress Management
    • Problem solving
    • Results oriented
    • Organization / Planning
    • Empowerment
    • Selecting Quality Talent


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 1 Month Ago

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Fort Wayne, IN FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 15 Days Ago

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Field Service Tech / Customer Service Rep - Entry Level; Training Provided
  • Comcast
  • Fort Wayne, IN FULL_TIME
  • Join a great team as an Installation and Service Technician - if you have experience in this area, this is one of the best jobs in the market! *Now offering a $2500 sign on bonus! We also provide you ...
  • 1 Month Ago

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Customer Service Manager (CSM)
  • Confidential
  • Fort Wayne, IN FULL_TIME
  • Local Packaging Manufacturing Company is seeking a Customer Service Manager to coach, mentor, and manage a team of Customer Service Representatives. This position will be responsible for the smooth an...
  • 1 Day Ago

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Customer Service Manager
  • Bard Manufacturing
  • Bryan, OH FULL_TIME
  • Job Description: Bard Manufacturing Company, Inc., a leading manufacturer of commercial heating and air conditioning systems, has an opening for a Customer Service Manager at our corporate office in B...
  • 23 Days Ago

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Customer service manager
  • DXP Enterprises
  • Avilla, IN FULL_TIME
  • Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride ...
  • 15 Days Ago

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0 Customer Service Training Manager jobs found in Fort Wayne, IN area

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Assistant in Training
  • Buckle
  • Fort Wayne, IN
  • Summary Buckle is seeking experienced and talented individuals who desire to take their skills to the next level. As an ...
  • 3/29/2024 12:00:00 AM

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Intern - Civil Engineering
  • City of Fort Wayne
  • Fort Wayne, IN
  • Job Description: SUMMARY Intern will have the opportunity to work under the direct supervision of an engineer within the...
  • 3/29/2024 12:00:00 AM

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Riding Instructor
  • Benchmark Human Services
  • Fort Wayne, IN
  • Sign-On Bonus: n/a Description: Camp Red Cedar boasts 57 acres of woods, meadows, trails, a 10-acre lake and sandy beach...
  • 3/29/2024 12:00:00 AM

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Outpatient Registrar Imaging
  • Parkview Health
  • Fort Wayne, IN
  • Summary Under the direction of the Outpatient Services manager and/or supervisor, functions as a registrar in processing...
  • 3/29/2024 12:00:00 AM

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Adjunct Instructor - Occupational Associates Degree Program
  • Ross Education, LLC
  • Fort Wayne, IN
  • **Adjunct Instructor - Occupational Associates Degree Program** Location **Fort Wayne, IN** **ADJUNCT INSTRUCTOR - Occup...
  • 3/28/2024 12:00:00 AM

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Adjunct Instructor - General Education Associates Degree Program
  • Ross Education, LLC
  • Fort Wayne, IN
  • **Adjunct Instructor - General Education Associates Degree Program** Location **Fort Wayne, IN** **ADJUNCT INSTRUCTOR - ...
  • 3/27/2024 12:00:00 AM

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Assistant Professor of Pharmaceutical Science
  • Manchester University, IN
  • Fort Wayne, IN
  • Position: Assistant/Associate Professor of Pharmaceutical and Graduate Life Sciences Department: Pharmaceutical and Grad...
  • 3/26/2024 12:00:00 AM

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JAG Specialist / Teacher
  • Brightpoint
  • Fort Wayne, IN
  • Job Description Job Description Location: Wayne, Snider & Heritage High Schools (3 positions) Hours: Hours: 7:30-4:30pm ...
  • 3/25/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$80,053 to $121,214
Fort Wayne, Indiana area prices
were up 1.3% from a year ago

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