Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Company Overview:
United Roofing is revolutionizing the home improvement industry by integrating cutting-edge technologies and innovative processes to address long-standing industry challenges and mistrust. Our unique 'royal treatment' approach ensures quality service for our clients, while our intensive 30-day training program, crafted by industry-leading coaches, transforms individuals from various backgrounds. With our ongoing professional development, a tiered career progression structure, and a competitive, growth-oriented compensation plan, we offer unprecedented career and earning opportunities in the industry. At United Roofing, your success and potential are as limitless as your ambition.
Job Summary:
We are looking for a Customer Service Manager to join our team and provide outstanding support to our customers. In this role, you will be the first point of contact for our customers, answering questions, resolving issues, and ensuring a high level of customer satisfaction. Your ability to provide empathetic and efficient service will make a direct impact on our brand and its success.
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