Customer Service Training Manager jobs in Federal Way, WA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Technician, Compressor Technique - Auburn, WA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Auburn, WA FULL_TIME
  • Service Technician, Compressor Technique - Auburn, WA
    Functional area: Service
    Country: United States
    City: Auburn, Washington
    Company name: Atlas Copco Compressors LLC
    Date of posting: Mar 7, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Is your day successful if you can keep the machines running and if customers are satisfied with your work? As a service technician, do you enjoy having a team of colleagues that looks after your daily planning, makes sure the right spare parts you need are delivered on time and supports you remotely when you are facing more complex technical issues?

    We are looking for someone who loves to work autonomously in a diversity of companies. Do you enjoy travelling to different customers in your dedicated region? You can start your day from home and drive to the customer with a company vehicle equipped with safe tools.

    Do you get energy when you can learn new things? Our customers have a range of different types of compressors with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to grow in techniques and specializations based on your interests and experience. We are proud of our dedicated training academies, supported by experts who are also reflecting on what service will look like in the future.

    Do you have an affinity with working with machines, and, above all, are you eager to work and to be trained as a service technician?

    Then we would like to get to know you better and to see if you click, not only with our position as service technician, but also with our own company values.

    Troubleshoot and perform diagnostics on malfunctioning equipment, determine possible causes for malfunctions, and perform repairs as suggested by diagnostics and assessment. Prior to and following preventative maintenance and repairs, test and document the proper operating parameters of the equipment.

    Document all work performed daily using company provided hardware and software. Develop rapport with customers through effective communication, interpersonal skills, and professionalism.

    Display the ability to manage time accordingly. Must have the ability to work and solve problems independently. Promote and practice proper safety procedures and the correct use of personal protective equipment at all times.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-orientated image to customers while performing duties in accordance with Atlas Copco standards.

    Perform other duties as assigned.


    To succeed, you will need

    1-2 years of technical experience maintaining and repairing various types of mechanical and electrical equipment. Strong mechanical and electrical skills with demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of industrial equipment, including electrical, hydraulics and/or pneumatics. Experience in HVAC a plus.

    Education:

    High School diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics preferred. Knowledgeable of HVAC preferred.

    Skills:

    Able to work independently with strong self-management and professionalism. Able to complete work within assigned deadlines. Computer proficiency as required for communication, research, work orders and programming various controllers. Excellent customer service and communications skills (oral and written). Must be fluent in English and have a valid driver's license.

    Employees will be subject to random drug testing.

    Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling.

    Travel expectations:

    Service Van that goes home every night.

    Company laptop and cell phone provided.

    Terriotry will include within state travel and some overnight stays.

    Must be available for a rotating schedule of on-call work on evenings, weekends and holidays, split between the current Technicans.


    In return, we offer you

    Choose your career with us!

    Drive your Career, Explore Opportunities, Realize your Passion . . .

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive Paid time off
    • Life & Disability insurance
    • Salary based on knowledge, skills, and experience. Salary range of $32hr - $40hr

    City
    Auburn, Washington


    Atlas Copco is a Swedish company, the Swedish human culture continues to flow through the veins of our 38,000 employees in more than 90 countries. It has a strong family vibe with a warm respect for each individual and we strive for strong diversity. We also invest heavily in our customers, in the environment, ... but first and foremost in our own people. In this way, we provide a stimulating environment in which you can further develop your competencies on a daily basis. In addition, our family-friendly working atmosphere gives you space in your agenda planning, so that your work and private life can be combined as easily as possible. www.atlascopco.com/compressor-jobs

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 15 Days Ago

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Insurance Customer Service Manager
  • FIREFIGHTER INSURANCE SERVICES
  • Auburn, WA FULL_TIME
  • This is a remote position. Candidates must reside in the state of Arizona, Nevada, Texas or Washington. Firefighter Insurance Services has deep roots in the fire industry. We were founded by a 3rd gen...
  • 1 Day Ago

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Customer Service Manager
  • Fireside Home Solutions
  • Auburn, WA FULL_TIME
  • Position Type: Full-time, Salary Location: In Office; Auburn, WA Wage Scale: $67,728.00-$85,000.00 Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, bas...
  • 2 Days Ago

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CUSTOMER SERVICE MANAGER (NE)
  • All Ways Caring HomeCare
  • TACOMA, WA FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for...
  • 1 Month Ago

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Customer Service Specialist - Remote
  • Patient Accounting Service Center, LLC
  • Tacoma, WA FULL_TIME
  • Position Responsibilities Medical Collections Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts Gathering information, performing research and resolving c...
  • Just Posted

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Service Manager
  • Pomp's Tire Service
  • Tacoma, WA FULL_TIME
  • Commitment. It’s a simple word that some companies would like to use in a rather simple way. But at Pomp’s Tire Service, commitment is much more than just a simple word – it’s a founding philosophy wh...
  • 14 Days Ago

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0 Customer Service Training Manager jobs found in Federal Way, WA area

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Substitute Teacher
  • Muckleshoot Indian Tribe
  • Auburn, WA
  • Job Description Job Description JOB SUMMARY Under general supervision, teaches and instructs pupils in culturally approp...
  • 3/28/2024 12:00:00 AM

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Nanny/Babysitter
  • CareCrunch
  • Renton, WA
  • Job Description Love working with kids? This is the job for you! Flexible scheduling via our app. You can choose the shi...
  • 3/28/2024 12:00:00 AM

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Affordable Assistant Community Director
  • FPI Management, Inc.
  • Seattle, WA
  • Company Description Multifamily Property Management Job Description The Assistant Community Director is fully accountabl...
  • 3/28/2024 12:00:00 AM

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Teacher - ELA (English/Language Arts 6-12) ($61,411 - $117,009) DOE
  • Muckleshoot Indian Tribe
  • Auburn, WA
  • Job Description Job Description JOB SUMMARY Under general supervision, teaches and instructs pupils in culturally approp...
  • 3/27/2024 12:00:00 AM

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Tribal Education Specialist
  • Treehouse
  • Auburn, WA
  • Job Type Full-time Description About Treehouse: At Treehouse, we envision a world where every child who has experienced ...
  • 3/26/2024 12:00:00 AM

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E/EHS/ECEAP Classroom Assistant
  • Children's Home Society of Washington
  • Seattle, WA
  • POSITION SUMMARY: Assists in providing comprehensive child development services to children. Participates in center fami...
  • 3/25/2024 12:00:00 AM

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Career Education Specialist ($59,257 - $88,886 Annually) DOE
  • Muckleshoot Indian Tribe
  • Auburn, WA
  • JOB SUMMARY: Under supervision of the CCEOP Manager, the Career Education Specialist will develop and design a professio...
  • 3/24/2024 12:00:00 AM

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Summer Sales Intern
  • Combined, a Chubb Company
  • Tacoma, WA
  • Combined Insurance, a Chubb Company, is seeking a Sales Intern to join our fast-paced, high energy, growing company. We ...
  • 3/24/2024 12:00:00 AM

Federal Way is a city in King County, Washington, United States. It is a coastal city within the Seattle metropolitan area. The population was 95,171 at the 2015 American Community Survey. Federal Way is currently the 9th largest city in Washington State and the 5th largest in King County, according to the Census Bureau's 2015 population estimate. Federal Way is located at 47°18′47″N 122°20′21″W / 47.31306°N 122.33917°W / 47.31306; -122.33917 (47.312960, −122.339173). According to the United States Census Bureau, the city has a total area of 22.46 square miles (58.17 km2), of which, 22.26 s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$92,282 to $139,730
Federal Way, Washington area prices
were up 2.8% from a year ago

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