Customer Service Training Manager jobs in Escondido, CA

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction. This is a full-time position with opportunities for growth and development.

Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with product inquiries, order placement, and issue resolution
- Provide accurate information regarding product features, pricing, and promotions
- Upsell additional products or services to maximize sales opportunities
- Communicate effectively in both and English to assist bilingual customers
- Maintain customer records by updating account information and order details
- Analyze customer needs and recommend appropriate solutions
- Follow up with customers to ensure their concerns are resolved in a timely manner

Requirements:
- High school diploma or equivalent
- Previous experience in customer service or sales is preferred
- Excellent phone etiquette and strong communication skills
- Bilingual proficiency in Spanish and English is required
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
- Strong problem-solving skills and the ability to analyze customer needs
- Proficient in using computer systems and navigating various software applications

At our company, we value our employees and offer competitive benefits including health insurance, paid time off, and opportunities for career advancement. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!

Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: $16.85 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you have

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• San Diego, CA 92123: Relocate before starting work (Required)

Work Location: In person