Customer Service Training Manager jobs in East Orange, NJ

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Customer service representative
  • American Customer Care
  • Bergen, NJ FULL_TIME
  • RESPONSIBILITIES :

    • Handle customer inquiries and complaints
    • Provide information about products and services
    • Troubleshoot and resolve product / service issues and concerns
    • Document and update customer records based on interactions
    • Maintain a knowledge base of the evolving products and services
    • Increase customer retention by implementing creative problem-solving skills
    • Work in one or multiple queues / skill sets over various customer service platforms (email, telephone, social media, etc.)
    • Handle numerous customer inquiries promptly, accurately and efficiently

    TRAINING :

    • Product training (Understanding of our clients’ range of products, ingredients, application, adverse effects, etc.)
    • Systems training (How to use CRM and ACD Tools)
    • On-the-job training (Frequently Asked Questions, Job Shadowing, etc.)
    • On-line training
    • Last updated : 2024-03-26

  • 26 Days Ago

I
Oracle Fusion PPM Consultant
  • IT Customer Service - POST
  • Newark, NJ CONTRACTOR
  • Job title: Oracle PPM ConsultantLocation: Newark, NJQualifications· Strong experience of 10 years as an Oracle ERP Cloud Consultant focussing on Oracle Project Portfolio Management and worked ono Plan...
  • 15 Days Ago

J
Training Manager – Full Time
  • Jersey Battered Women'S Service (JBWS)
  • Morristown, NJ FULL_TIME
  • AGENCY JBWS is a private, nonprofit agency that provides safety, support, and solutions for abuse for anyone who faces the issues of intimate partner abuse regardless of severity of the abuse, marital...
  • 8 Days Ago

J
Training Manager - Domestic Violence Org
  • Jersey Battered Women'S Service (JBWS)
  • Morristown, NJ FULL_TIME
  • AGENCY JBWS is a private, nonprofit agency that provides safety, support, and solutions for abuse for anyone who faces the issues of intimate partner abuse regardless of severity of the abuse, marital...
  • 11 Days Ago

Q
Food Service Manager in Training
  • QuickChek
  • MADISON, NJ FULL_TIME
  • Overview QuickChek is in growth mode! This position prepares qualified candidates for an available Food Service Manager position. The Food Service Manager is an integral part of QuickChek’s Fresh Food...
  • 2 Months Ago

A
Field Service Technician, Compressor Technique - Multiple Locations
  • Atlas Copco Compressors LLC -North America Customer Center
  • Jersey, NJ FULL_TIME
  • Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Jersey City, NJ Company name: Atlas Copco Compressors LLC Date of posting: Jan...
  • 21 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Service Training Manager jobs found in East Orange, NJ area

R
Post-Doctoral Fellow
  • Rutgers University
  • Newark, NJ
  • Position Details Position Information Recruitment/Posting Title Post-Doctoral Fellow Job Category Staff & Executive - Re...
  • 4/24/2024 12:00:00 AM

Y
Parent Educator
  • YCS
  • East Orange, NJ
  • Dedicated. Compassionate. Inspiring. Rewarding. These are just some of the words to describe what it's like working at Y...
  • 4/23/2024 12:00:00 AM

R
Multiple Positions - Instructor/Assistant Professor (Part-time) General Anesthesiologist
  • Rutgers University
  • Newark, NJ
  • Position Details Position Information Recruitment/Posting Title Multiple Positions - Instructor/Assistant Professor (Par...
  • 4/23/2024 12:00:00 AM

R
Temporary Part-Time Student Research Assistant - Multiple Positions
  • Rutgers University
  • Newark, NJ
  • Position Details Position Information Recruitment/Posting Title Temporary Part-Time Student Research Assistant - Multipl...
  • 4/23/2024 12:00:00 AM

R
Open Rank Faculty Position on the Tenure Track
  • Rutgers University
  • Newark, NJ
  • Position Details Position Information Recruitment/Posting Title Open Rank Faculty Position on the Tenure Track Departmen...
  • 4/22/2024 12:00:00 AM

R
Assistant/Associate Professor of Medicine/Cardiology-Electropysiology
  • Rutgers University
  • Newark, NJ
  • Position Details Position Information Recruitment/Posting Title Assistant/Associate Professor of Medicine/Cardiology-Ele...
  • 4/22/2024 12:00:00 AM

R
Post Doc Fellow
  • Rutgers University
  • Newark, NJ
  • Position Details Position Information Recruitment/Posting Title Post Doc Fellow Job Category Staff & Executive - Researc...
  • 4/22/2024 12:00:00 AM

R
Assistant/Associate Professor-Cardiology
  • Rutgers University
  • Newark, NJ
  • Position Details Position Information Recruitment/Posting Title Assistant/Associate Professor-Cardiology Department NJMS...
  • 4/21/2024 12:00:00 AM

East Orange is a city in Essex County, New Jersey, United States. As of the 2010 United States Census the city's population was 64,270, reflecting a decline of 5,554 (−8.0%) from the 69,824 counted in the 2000 Census, which had in turn declined by 3,728 (−5.1%) from the 73,552 counted in the 1990 Census.[21] The city was the state's 20th most-populous municipality in 2010, after having been the state's 14th most-populous municipality in 2000.[22] According to the United States Census Bureau, the city had a total area of 3.924 square miles (10.164 km2), all of it land. East Orange shares border...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$97,273 to $147,291
East Orange, New Jersey area prices
were up 1.6% from a year ago

Customer Service Training Manager in Alexandria, LA
The basic concept of customer service is to assist the people who are using or considering using your product.
December 26, 2019
Customer Service Training Manager in Altoona, PA
This is why it is imperative that businesses invest in quality customer service training programs.
February 24, 2020
Customer Service Training Manager in Brownsville, TX
Knowing how to give exceptional customer service is one of the keys to growing and sustaining a business.
January 02, 2020