Customer Service Training Manager jobs in Delaware

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Donor Center Phlebotomist/Customer Service - Training Provided
  • American Red Cross
  • Wilmington, DE FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

    Join us-Where your Career is a Force for Good!

    Job Description:

    Donor Center Phlebotomist/Customer Service - Training Provided
    Wilmington, DE

    The American Red Cross requires new hires in this location or position have at least one vaccination against COVID-19 as a condition of employment and commit to being fully vaccinated within six weeks of employment. Upon being hired, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation at the time of offer and your request must be approved prior to hire.

    Why Choose Us?
    As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

    We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

    The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

    At the American Red Cross, your uniqueness can shine!

    WHAT YOU NEED TO KNOW (Job Overview):

    When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process at our fixed site locations. This includes collaborating with your team to create a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

    The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video:

    WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

    • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.

    • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.

    • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused

    Standard Schedule:

    • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.
    • Schedule is provided 2-3 week in advance

    Pay Rate: $22.00/hourly.

    WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

    • Associates degree OR a combination of education and work experience.

    • Minimum of one year customer service experience in public setting required.

    • A current, valid driver's license with good driving record is required.

    • Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes is required.

    • Basic computer skills are required. Must be proficient with Microsoft office applications.

    WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

    • Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)

    • Prior leadership experience


    BENEFITS FOR YOU:

    We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

    • Medical, Dental, Vision plans

    • Health Spending Accounts & Flexible Spending Accounts

    • PTO: Starting at 15 days a year; based on FLSA status and tenure

    • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

    • 401K with Company match

    • Paid Family Leave

    • Employee Assistance

    • Disability and Insurance: Short Long Term

    • Service Awards and recognition

    Apply now! Joining our team will provide you with the opportunity to make a difference every day.

    The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Interested in Volunteering?

    Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

    Visit to learn more, including our most-needed volunteer positions.

    To view the EEOC Summary of Rights, click here: Summary of Rights

     

  • 3 Days Ago

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Customer service representative
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job Description Customer Service Representative On-Site Wilmington, DE Monday - Friday 9am-6pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep cus...
  • 17 Days Ago

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Customer Service Manager
  • Famous Supply
  • DE, DE FULL_TIME
  • Famous Supply Customer Service Manager National Accounts - Dover, DE - Full Time If you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is a place for p...
  • 19 Days Ago

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Customer Service Associate- Annual Reports
  • CSC (Corporation Service Company)
  • Wilmington, DE FULL_TIME
  • Ready to change how business gets done? So are we. Customer Service Associate Wilmington, DE Monday - Friday If you’ve worked in the retail, hospitality, or restaurant industries, you know what it tak...
  • 6 Days Ago

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Job Posting Title Donor Center Phlebotomist/Customer Service - Training Provided
  • American Red Cross
  • Wilmington, DE FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 3 Days Ago

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FT Assistant Manager Customer Service
  • Food Lion
  • Castle, DE FULL_TIME
  • Address: USA-DE-New Castle-1200 Beaver Brook Place Store Code: Store 02153 Front End (7230143) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serv...
  • 1 Day Ago

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Business Account Executive - Located in Mt. Vernon, MO
  • Mediacom Communications Corporation
  • Mt. Vernon, MO
  • Located in Mt. Vernon, MO Position: Business Account Executive Who we are: Since 1995, Mediacom Communications has becom...
  • 3/29/2024 12:00:00 AM

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Retail Assistant General Manager
  • Hudson Group
  • Pittsburgh, PA
  • GROW WITH US! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants o...
  • 3/29/2024 12:00:00 AM

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Inbound Residential Sales Representative
  • Mediacom Communications Corporation
  • Chillicothe, IL
  • Position: I nbound Residential Sales Representative Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/29/2024 12:00:00 AM

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Dunkin Crew Member
  • Hudson Group
  • Pittsburgh, PA
  • WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retaile...
  • 3/29/2024 12:00:00 AM

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Chick fil A Team Member
  • Hudson Group
  • Charleston, SC
  • WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retaile...
  • 3/29/2024 12:00:00 AM

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Assistant General Manager
  • Hudson Group
  • Kenner, LA
  • GROW WITH US! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants o...
  • 3/29/2024 12:00:00 AM

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Warehouse Supervisor
  • Hudson Group
  • Kenner, LA
  • WE ARE OFFERING A $300 HIRING BONUS FOR JOINING OUR TEAM! Grow With Us! Hudson is North America's leading travel retaile...
  • 3/29/2024 12:00:00 AM

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Customer Service Training Manager
  • Sollis Health
  • New York, NY
  • Time **You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days ...
  • 3/26/2024 12:00:00 AM

Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$87,655 to $132,724

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Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
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