Customer Service Training Manager jobs in Costa Mesa, CA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Manager in Training
  • Big Brand Tire & Service
  • Aliso Viejo, CA FULL_TIME
  • As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strategy; giving you an opportunity to become a manager in our company.

    Responsibilities include:

    • Being a self-starter with strong work ethic and a high level of integrity.
    • Being detail oriented with the ability to manage multiple tasks.
    • Having excellent communicators with strong interpersonal skills.
    • Putting in the necessary amount of time in order to complete tasks and support performance execution.
    • Having knowledge of tires, tire related and mechanical services.

    Managers in Training must:

    • Possess a College degree and 1 year of management experience (shift manager for retail or service industry)
    • Or, 3 years of automotive experience with 1 year of management experience
    • Or, 3 years management experience (shift manager for retail or service industry)
    • Or, 2 years in a lead role or supervisory position
    • Be energetic, hard-working, and ethical
    • Understand and follow company strategies and policies
    • Possess a valid Driver's License and must be insurable under our automobile insurance.
    • Be physically able to lift 70 lbs. and endure continuous crouching, bending, and turning.

    Benefits:

    • Competitive hourly rates plus commission
    • Upon successful completion of the Manager in Training Program, salary can range from $55-$65k a year
    • Medical, dental, vision, life insurance, and accident Insurance available
    • Paid vacations and holidays
    • 401k plan with company match
    • Excellent career progression opportunities

    Big Brand Tire & Service is a one-stop tire and automotive repair service center that has been in business for over 50 years. With stores across CA, AZ, CO, NV and growing fast, we strive to maintain that family feel, because that’s how it all started. We keep our customers moving, and we keep our employees moving too! We are all about investing in our hardworking, dedicated team members and pride ourselves on promoting from within. We can help you develop your skills, and in turn, you can help us grow!

  • 1 Month Ago

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Manager in Training
  • Big Brand Tire & Service
  • Foothill Ranch, CA FULL_TIME
  • As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
  • 1 Month Ago

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Commercial Insurance - Customer Service Representative (CSR)
  • Customer Service Representative (CSR) - Whiteboard Risk & Insurance Solutions
  • Irvine, CA FULL_TIME
  • We are looking for a licensed Commercial Customer Service Representative to join our insurance agency's customer service Solutions team! As the CSR of our Solutions team you'll be responsible for hand...
  • 1 Month Ago

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Laguna Hills, CA FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 1 Month Ago

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Customer Care
  • Lever Implementation Training Environment
  • Irvine, CA FULL_TIME
  • ________This is an example________PLEASE READ: these jobs are testing jobs of Lever's testing environment - please do not apply for this job.Lever was founded ten years ago to tackle the most strategi...
  • 19 Days Ago

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Customer Service Representative
  • Stations Service, Inc.
  • Point, CA FULL_TIME
  • BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company’s day to day operations and is accountable f...
  • 6 Days Ago

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0 Customer Service Training Manager jobs found in Costa Mesa, CA area

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STEAM Teacher
  • Beyond Tech Ed
  • Costa Mesa, CA
  • Job Description Job Description STEAM Maker Space and Digital Literacy Teacher Grades K-8 Salary: $30.00 - $32 per hour ...
  • 4/24/2024 12:00:00 AM

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Admissions Coordinator
  • Premier Health Group
  • Newport Beach, CA
  • Admissions Coordinator We are seeking a compassionate and dedicated Mental Health Admissions Coordinator to join our men...
  • 4/24/2024 12:00:00 AM

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Summer Camp Woodwork, Engineering, & Electricity Program Instructor
  • Boy Scouts of America - Orange County Council
  • Newport Beach, CA
  • Looking for a job that you'll LOVE? Are you looking for a job where you can really make a difference? Want a job that gi...
  • 4/23/2024 12:00:00 AM

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Child Care Assistant
  • Coast Community College District
  • Costa Mesa, CA
  • Salary : $47,186.22 - $63,615.19 Annually Location : Costa Mesa, CA Job Type: Classified Staff Job Number: O-044-24 Divi...
  • 4/22/2024 12:00:00 AM

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Admissions Coordinator
  • Premier Health Group
  • Newport Beach, CA
  • Admissions Coordinator We are seeking a compassionate and dedicated Mental Health Admissions Coordinator to join our men...
  • 4/22/2024 12:00:00 AM

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Superintendent (Commercial Construction)
  • Sierra Pacific Constructors
  • Orange County, CA
  • Job Description Job Description Position – Superintendent Sierra Pacific Constructors – Projects in Orange County / Los ...
  • 4/22/2024 12:00:00 AM

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Educational Specialist (Monday to Friday 7:00am to 4:00pm)
  • Glidewell Dental
  • Newport Beach, CA
  • Description Position at Glidewell Dental Essential Functions: Develops training curriculum for various dental positions....
  • 4/21/2024 12:00:00 AM

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STEAM Teacher
  • Beyond Tech Ed
  • Costa Mesa, CA
  • Job Description Job Description Benefits: 401(k) Competitive salary Dental insurance Health insurance Training & develop...
  • 4/21/2024 12:00:00 AM

Costa Mesa (/ˌkoʊstə ˈmeɪsə/) is a city in Orange County, California. Since its incorporation in 1953, the city has grown from a semi-rural farming community of 16,840 to a primarily suburban and edge city with an economy based on retail, commerce, and light manufacturing. The population was 109,960 at the 2010 United States Census. Costa Mesa is located 37 miles (60 km) southeast of Los Angeles, California, 88 miles (142 km) north of San Diego, California and 425 miles (684 km) south of San Francisco, Costa Mesa encompasses a total of 16 square miles (41 km2) with its southernmost border only...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$95,208 to $144,163
Costa Mesa, California area prices
were up 3.0% from a year ago

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