Customer Service Training Manager jobs in Coachella, CA

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Field Maintenace Supervisor Ft. Irwin, CA
  • General Dynamics Land Systems Customer Service & Support Company
  • Fort Irwin, CA FULL_TIME

  • At General Dynamics Land Systems has an opportunity for an experienced leader to lead a team that will put our Customer at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.

    General Dynamics Land Systems' Stryker sustainment organization currently has 1 opening for a Supervisor at Fort Irwin, CA (TDY). The selected candidate will lead a team of 4 Combat Vehicle Mechanics in support of the OSWV program at NTC, supporting 14 Stryker Combat Vehicles.

    FSR/Supervisor Position Responsibilities:
    • Serve as the General Dynamics Land System representative assigned to Stryker Brigades and other Stryker-equipped units world-wide.
    • Provide oversight to a team of 5 - 25 GDLS Combat Vehicle Mechanics and Material Handlers. Responsible for employees' time cards, assigned property, required training, schedules, quality of work, and coaching/mentoring.
    • Travel to support the customer when required.
    • Monitor and maintain configuration management for Stryker variant of vehicles.
    • Conduct hands on training or sustainment training program for General Dynamics Land Systems mechanics and United States Army Mechanics, Operators or Leaders.
    • Oversee and assist with preventive maintenance checks and services (PMCS) on all Stryker variants to include sub-components and LRUs pertaining to the Stryker Platform.
    • Oversee and troubleshoot and correct malfunctions in automotive systems such as the Full Up PowerPack (engine, transmission, cooling), fuel, exhaust, driveline, suspension and weapon systems using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
    • Complete maintenance and administrative forms and other paperwork (reports) related to performance of duties.
    • Provide property accountability for all assigned property.
    • Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.
    • Complete status and progress reports as required.

    Requirements:
    • Must have an Associate's Degree from an accredited institution.
    • Meet and maintain Anthropometric Size Restrictions (ASR) requirements - Measurements used to ensure ingress/egress compatibility for entrants requiring access to military vehicle interiors.
    • Must pass and maintain company deployment requirements dependent on assignment.
    • Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
    • Ability to work in confined space within vehicle interior as required.
    • Potential for exposure to temperature extremes in performance of duties.
    • Dexterity in fingers of both hands.
    • Ability to carry up to 50 pounds (tool box or parts) up to 50 feet.
    • Certified FSR preferred but not required.


    Position Salary Range: New hires generally start between $77,100 and $82,000 per year. Applicant's placement within the range is based on qualifications and professional experience. The full salary range for the position is between $77,100 and $115,700 per year.

    Position Incentive: Hired applicant will be able to receive an annual bonus.

    Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.

    Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.




    General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.

     

  • 9 Days Ago

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Representative, Customer Service & Dispatch
  • Service Champions Inc
  • Thousand Palms, CA FULL_TIME
  • A career with Timo's AC & Heating could change your life! Timo’s AC & Heating is a #1 Industry Leader in all of Coachella Valley & Palm Springs. Emerging from the clutter of unreliable contractors, yo...
  • 5 Days Ago

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Customer Service Manager
  • ShipMonk
  • San Bernardino, CA FULL_TIME
  • The Customer Service Manager will be involved in all aspects of the client experience. They will have a focus on our top-tier accounts, with some responsibility to the full pool of clients. Their main...
  • 1 Day Ago

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Customer Service Supervisor (2B.24)
  • Bear Valley Electric Service, Inc.
  • Big Bear, CA FULL_TIME
  • THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power. We do it eac...
  • 24 Days Ago

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Entry Level Customer Service Manager
  • Instep Management Group
  • Rialto, CA FULL_TIME
  • We pride ourselves on our competitive, but extremely friendly and family-oriented work environment. Our culture promotes constant personal and professional growth, based on principles of respect, trus...
  • Just Posted

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Store Manager (Sales, Customer Service)
  • Freeway Insurance Services America, LLC
  • Banning, CA FULL_TIME
  • Sign-On Bonus Opportunity of up to $3,500* Pay Range: $55000 - $120000 / year Our Perks: Unlimited/Uncapped commission Lucrative incentive sales plans, bonuses and sales contests No Cold Calling- We h...
  • 5 Days Ago

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0 Customer Service Training Manager jobs found in Coachella, CA area

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Stylist in Training / Apprentice Stylist
  • Supercuts
  • Palm Desert, CA
  • A stylist-in-training at Regis is a temporary 90-day position designed to integrate an unlicensed, future stylist into t...
  • 3/29/2024 12:00:00 AM

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Merchandiser
  • Reyes Coca-Cola Bottling
  • Coachella, CA
  • Overview: Reyes Coca-Cola Bottling is a proud West Coast and Midwest bottler and distributor of Coca-Cola brands. We del...
  • 3/29/2024 12:00:00 AM

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Truck Care Diesel Technician - Hiring Event
  • Loves Travel Stops & Country Store
  • Coachella, CA
  • Req ID:430312 Address: 45-761 Dillon Rd.Coachella,CA, 92236 Welcome to Loves! Where People are the Heart of Our Success ...
  • 3/29/2024 12:00:00 AM

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Recruiter (Student Enrollments)
  • Center for Employment Training
  • Coachella, CA
  • Job Description Job Description Under the supervision of the Center Director or assigned supervisor, is energetic, outgo...
  • 3/29/2024 12:00:00 AM

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Pharmacy Service Associate PT
  • Rite Aid
  • Coachella, CA
  • Pharmacy Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid...
  • 3/28/2024 12:00:00 AM

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Preschool Teacher
  • Corona Norco Family YMCA
  • Corona, CA
  • Job Description Job Description CORONA-NORCO FAMILY YMCA Job Description & Performance Standards Position: State Teacher...
  • 3/25/2024 12:00:00 AM

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Dog Training Apprentice
  • Petco
  • La Quinta, CA
  • **Dog Training Apprentice** Category: Stores Location: 78720 Highway 111, La Quinta , CA 92253 Schedule: Part_time C ome...
  • 3/25/2024 12:00:00 AM

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Superintendent Underground Wet Utilities
  • Boudreau Pipeline Corporation
  • Corona, CA
  • Job Description Job Description Overview: Since 1996, Boudreau Pipeline Corporation continues to be Southern California’...
  • 3/25/2024 12:00:00 AM

Coachella (/koʊˈtʃɛlə/, /koʊ.əˈtʃɛlə/) is a city in Riverside County, California; it is the easternmost city in the region collectively known as the Coachella Valley (or the Palm Springs area). It is located 28 miles (45 km) east of Palm Springs, 80 miles (130 km) east of Riverside, and 130 miles (210 km) east of Los Angeles. Known as the "City of Eternal Sunshine", Coachella is largely a rural and agricultural community in the desert and one of the state's fastest growing cities in the late 20th century. When it first incorporated back in 1946, it had 1,000 residents, but the population was 4...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$91,093 to $137,931
Coachella, California area prices
were up 3.0% from a year ago

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