Customer Service Training Manager jobs in Charleston, WV

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Specialist
  • Service Experts - Teays Valley
  • Hurricane, WV FULL_TIME
  • Why You Should Join the Service Experts Team?

    Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

    Service Experts Company Perks and Benefits for YOU

    Generous PTO provided:

    • 20 paid days off within your first year of employment (vacation & national holidays)
    • 25 paid days off after your 2nd year of employment
    • No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
    • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
    • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
    • We provided wellness program options for free employee medical
    • Company-provided smart phone, tablet, uniform plan, and tool replacement program
    • We’ll make you better at what you do with our internal Training Academy
    • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
    • Company-paid employee Life Insurance with options for YOU and your Family!
    • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
    • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

    Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

    Position Summary:

    The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

    Key Responsibilities:

    • Answers incoming phone calls from customers and assists call or routes call to appropriate person
    • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
    • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
    • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
    • Maintains customer records by updating account information
    • Accurately dispositions calls in call monitoring software
    • Adheres to CPI compliance regulations when taking payments over the phone
    • Updates capacity planner whenever calls or booked, rescheduled or cancelled
    • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
    • Communicates with customers on the status of service calls
    • Assists with dispatching as needed
    • Continually maintains working knowledge of all company products, services, and promotions
    • Working with dispatch to improve accuracy in scheduling and speed of response
    • Reliable attendance and on-time job performance
    • Performs similar/other duties as needed or assigned

    Qualifications:

    • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
    • Experience or training the use of computers and related systems in an administrative office environment
    • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
    • Excellent customer-service, communication, and interpersonal skills
    • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
    • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
    • Ability to work effectively in both a team and an independent environment
    • Ability to make decisions based on established guidelines and procedures
    • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
    • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
    • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
  • 2 Days Ago

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Route Customer Service Manager
  • Compass Group Careers
  • Elkview, WV FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - ELKVIEW, WV Pay Grade: 13 Salary: $50,000 - $53,000Other Forms of Compensation: company car, company laptop, company cell phone, 10% bonus incentive ...
  • 20 Days Ago

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Route Customer Service Manager
  • Canteen
  • Elkview, WV FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - ELKVIEW, WV Pay Grade: 13 Salary: $50,000 - $53,000 Other Forms of Compensation: company car, company laptop, company cell phone, 10% bonus incentive...
  • 2 Days Ago

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Route Customer Service Manager
  • Compass Group
  • Elkview, WV FULL_TIME
  • Canteen Position Title: CUSTOMER SERVICE MANAGER - ELKVIEW, WV Pay Grade: 13 Salary: $50,000 - $53,000Other Forms of Compensation: company car, company laptop, company cell phone, 10% bonus incentive ...
  • 12 Days Ago

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Academics Manager
  • Management & Training Corporation
  • Charleston, WV FULL_TIME
  • Overview SALARY: $49,920 annually Work with a purpose! Begin a career as part of our team, utilizing your skills and abilities to change the life of a Job Corps student. Position name: Academic Manage...
  • 28 Days Ago

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Customer Service - Test Center Manager
  • Prometric
  • Charleston, WV FULL_TIME
  • ABOUT US: Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions...
  • 22 Days Ago

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0 Customer Service Training Manager jobs found in Charleston, WV area

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Director of Nursing in Training -- RN
  • Genesis Healthcare
  • Hurricane, WV
  • Genesis HealthCare is one of the leading providers of healthcare services from short-term to long-term care and a wide v...
  • 3/28/2024 12:00:00 AM

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Full-Time Manager-in-Training (Assistant Manager)
  • Tradehome Shoe Stores, Inc.
  • Barboursville, WV
  • Overview With over 100 years in business, Tradehome Shoes is rapidly expanding into new markets and communities. We beli...
  • 3/28/2024 12:00:00 AM

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Restaurant Manager - 45 hour work week! Enjoy coming to work again!!!
  • Gecko Hospitality
  • Charleston, WV
  • Restaurant Manager - AMAZING quality of life and fun place to work! ENJOY COMING TO WORK AGAIN!! Apply to this opening i...
  • 3/28/2024 12:00:00 AM

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Care Trans Nurse Lead RN-NLCT
  • Genesis Healthcare
  • Charleston, WV
  • Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Tuition, Travel, and Wireless Service Discounts*Empl...
  • 3/28/2024 12:00:00 AM

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Postal Clerk - No Experience Required
  • The Postal Service
  • Charleston, WV
  • POSTAL CLERK NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government rel...
  • 3/28/2024 12:00:00 AM

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Postal Mail Processor
  • The Postal Service
  • Charleston, WV
  • POSTAL CLERK NO EXPERIENCE REQUIRED PAID TRAINING PROVIDED JOB SECURITY The Postal Service is the largest government rel...
  • 3/28/2024 12:00:00 AM

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Post Doctoral Fellow - Poison Control Center
  • West Virginia University
  • Charleston, WV
  • Description West Virginia University Health Science Center is currently accepting applications for a Post Doctoral Fello...
  • 3/27/2024 12:00:00 AM

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Store Manager
  • Lids
  • Charleston, WV
  • About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We a...
  • 3/24/2024 12:00:00 AM

Charleston is the most populous city in, and the capital of, the U.S. state of West Virginia. Located at the confluence of the Elk and Kanawha rivers, the population during the 2017 Census Estimate was 47,929. The Charleston metropolitan area as a whole had 214,406 residents. Charleston is the center of government, commerce, and industry for Kanawha County, of which it is the county seat. Early industries important to Charleston included salt and the first natural gas well. Later, coal became central to economic prosperity in the city and the surrounding area. Today, trade, utilities, governm...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$78,164 to $118,354
Charleston, West Virginia area prices
were up 1.2% from a year ago

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