Customer Service Training Manager jobs in Connecticut

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Customer Service Agent-in-Training
  • Foley Carrier Services
  • Hartford, CT FULL_TIME
  • We're in search of a motivated, highly organized Compliance Customer Service Agent to join our team. In this pivotal role, your primary focus will be to support our clients, their drivers, and candidates in their understanding of the D.O.T. and FCRA regulations and ensuring their effective use of our platform and services to support their compliance with both.

    Exceptional communication skills both verbal and written and a proven ability to multi-task are crucial in this role.

    Our work environment nurtures internal growth; we not only encourage but also anticipate upward mobility. With our expansion underway, we're seeking the most brilliant minds to join us! If you're eager to become part of a dynamic crew of self-driven individuals who recognize that customer service is the cornerstone of triumph, we're eager to receive your application.

    This is a remote option- those residing in MA, NC,SC, GA, FL, TX are welcome to apply!

    This Foley opportunity is full-time within the hours of 8 am- 8 pm est. Monday-Friday, evening availability is required.

    ROLE SUMMARY:

    As a Compliance Customer Service Agent your responsibilities include:

    • Respond to verbal and written client questions or concerns.
    • Review driver documents in accordance with required standards for approval.
    • Compile and process essential compliance documents and permits.
    • Conduct employment verifications on new applicants seeking employment with our client.
    • Maintain your understanding of Regulations and Foley products and services through continuous learning.
    • Frequent database entry for status changes across multiple platforms.
    • Understand and educate our client on Regulatory Drug Testing and background checks as required.
    • Support Department of Transportation compliance activities.
    • Enhance the company’s positive image and provide exceptional customer service to associates and customers.
    • Strict adherence to the applicable federal laws and company policies and procedures are a must.

    DESIRED QUALIFICATIONS:

    • High school diploma or equivalent.
    • Reliable internet and quiet workspace.
    • Flexibility for shift-based work, including evenings and holidays.
    • Proven ability to multi-task
    • Ability to adapt to changing priorities.
    • Excellent communicator, both verbal and written
    • Great time management and organizational skills
    • Experience in and ability to deliver superior customer service.
    • Motivated self-starter
    • Strong work ethic and a high level of integrity
    • Strong computer skills in Microsoft Office, Outlook, and the ability to utilize internal systems.
    • Demonstrated experience in regulated environments is desirable.
    • Exceptional attention to detail and accuracy.
    • Ability to maintain confidentiality and professionalism.
    • Strong organizational and prioritization abilities.

    WHAT YOU’LL LOVE ABOUT FOLEY

    The people! Our employees and customers consistently express the best thing about Foley is our close-knit, exceptionally talented teams. Check out our customers’ feedback – on Trustpilot.

    Outstanding benefits. 3 medical plans to choose from, 2 level dental, and 2 level vision plans. Generous vacation, sick, and personal time off. 401K plan with a match. We’ve got your back so you can live your best life.

    It’s about ideas over egos. You will have the freedom to explore new ideas and approaches in an entrepreneurial environment, supported by a collaborative team.

    Professional growth. We open our roles to our employees first and encourage them to apply for growth opportunities. Our People Operations team is available to discuss career growth and help put a plan in place, helping employees achieve the growth they crave.

    Our environment! We celebrate success and believe in transparency and teamwork to get us there. We invest in collaboration tools so you can meet with your team face to face. Many of our roles are remote and we want to ensure our employees are engaged and can interact with their peers in a virtual space.

    What We Do, How We Do It

    Too often, companies use a piecemeal approach when it comes to screening drivers. They might use one vendor to help recruit. Another to screen. And still, another to address the complex world that is compliance. This approach is inefficient, expensive, and redundant. Not to mention, it makes it too easy for things to fall through the cracks.

    At Foley, we've built a company that effortlessly manages these three areas under one roof: recruit, screen, comply. Thanks to powerful technology combined with our compliance expertise, we're able to deliver a comprehensive solution to our customers and, as a result, a better overall customer experience.

    Where We're Headed

    We're always developing new solutions to slay tomorrow's recruitment, screening, and compliance monsters. At the core of these solutions is our vast collection of data—and the many ways to leverage it, whether that's developing software to calculate a company's compliance risk or implementing predictive analytics to identify the best drivers.

    What It's Like to Work with Us

    Diving deep into a niche industry and becoming an expert . . .

    Continually growing and advancing . . .

    Making lifelong friends during the process . . .

    That sums up what it's like to work for us. We're a 250 person company on the verge of explosive growth thanks to our AI-powered technology—and where it's headed with predictive analytics. If you'd like to board our rocket ship, check us out:

    www.foleyservices.com

  • 1 Day Ago

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Personal Training Sales Manager
  • LA Fitness/ PRT Training
  • Trumbull, CT FULL_TIME
  • WHO ARE WE?: LA Fitness is the largest privately-owned health club chain in the world. Pro Results Team Training or "PRT Training" is our new Personal Training Program we are launching in select locat...
  • 1 Month Ago

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Service Manager in Training
  • Pepboys
  • West Hartford, CT FULL_TIME,CONTRACTOR
  • Overview Pepboys has a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and s...
  • 9 Days Ago

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Service Manager in Training
  • Pepboys
  • Mystic, CT FULL_TIME,CONTRACTOR
  • Overview Pepboys has a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys® automotive aftermarket retail and s...
  • 9 Days Ago

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Blood Collection Staff/Customer Service- Training Provided
  • American National Red Cross
  • Farmington, CT FULL_TIME
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spiri...
  • 19 Days Ago

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Blood Collection Staff/Customer Service- Training Provided
  • American Red Cross
  • Farmington, CT FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian...
  • 21 Days Ago

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Sr. Quality Assurance (QA) Specialist
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Support the Technical Services team with internal quality auditing. Verify Preventive Maintenance (PM) proc...
  • 3/29/2024 12:00:00 AM

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Tech, Preventative Maintenance
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Responsible for executing predictive maintenance, analyzing results, creating reports and collaborating wit...
  • 3/29/2024 12:00:00 AM

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Sr. Engineer, Ride & Show - Network Systems
  • Universal Orlando
  • Orlando, FL
  • JOB SUMMARY: Provides subject matter expertise on one or more Ride and/or Show system disciplines, which includes but is...
  • 3/29/2024 12:00:00 AM

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Inbound Residential Sales Representative
  • Mediacom Communications Corporation
  • Chillicothe, IL
  • Position: I nbound Residential Sales Representative Who we are: Since 1995, Mediacom Communications has become a coast-t...
  • 3/29/2024 12:00:00 AM

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Customer Service Training Manager
  • Sollis Health
  • New York, NY
  • Time **You and your family will never wait more than 15 minutes to see a medical professional, 24 hours a day, 365 days ...
  • 3/26/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE & TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

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ASSISTANT MANAGER SERVICE/TRAINING
  • Revolvrmens
  • ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
  • 3/26/2024 12:00:00 AM

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Environmental Services Training Manager - !!!$2,500 SIGN-ON BONUS!!! - Northeast Georgia Health Sy
  • ARAMARK
  • Gainesville, GA
  • **Job Description** **!!!$2,500 SIGN-ON BONUS!!!** **Aramark Healthcare** is seeking an **Environmental Services Trainin...
  • 3/25/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$92,486 to $140,039

Customer Service Training Manager in Monroe, LA
As customer service consultants, we assist in transformation.
January 23, 2020
Customer Service Training Manager in Troy, NY
As an example, the warehouse team member who improperly packs a box will create a problem for the customer when the package arrives and the contents are damaged or a part is missing.
January 26, 2020
Customer Service Training Manager in Peoria, IL
Yet the people who aren’t trained are often the people who could have the greatest impact on the customer.
December 08, 2019