Customer Service Training Manager jobs in Colorado

Leading Edge Flight Training is seeking a dedicated and professional Customer Service Representative (internally Service Support Associate) to join our team in Loveland, Colorado. This full-time position requires a candidate who excels in customer service, organization, and multitasking, with a keen eye for detail and a proactive approach to daily tasks.

Requirements:

• Availability from 9am-5pm Monday through Friday
• Proven experience in a front desk or similar customer service role.
• Proficiency in handling phone calls, emails, and digital document management.
• Familiarity with basic office equipment and software, including Google Drive.
• Strong communication skills, both verbal and written.
• Detail-oriented with an ability to identify and address needs proactively.
• Physical ability to perform cleaning and organizational tasks.
• Excellent interpersonal skills for greeting and assisting guests.
• Must be able to reliably commute to our office in Loveland, Colorado
• Must be authorized to work in the United States
• Must be able to pass a background check and drug screening

Responsibilities:

• Conduct morning preparations, including sanitizing common areas and adjusting facilities as needed.
• Manage communications, ensuring all emails and calls are returned within a maximum of 24 hours.
• Welcome and assist customers, maintaining a friendly and professional demeanor.
• Oversee the management and organization of flight school student documents and digital records.
• Perform end-of-day duties including billing, cleaning, and organizing the front desk area, sanitizing common areas and facilities
• Handle bi-weekly and monthly tasks, including inventory management and facility maintenance.
• Assist with scheduling Accelerated Programs
• Coordinate Maintenance Inspections
• Assist with Ramp Duties (move planes, clean planes between flights, assist CFIs as needed)

Skills:

• Exceptional organizational and multitasking capabilities.
• Ability to work effectively in both individual and team settings.
• Adaptability to handle varying tasks and responsibilities with discretion.
• Commitment to delivering outstanding customer service.
• Eagerness to take initiative and fill needs as they arise.
• Keen eye for safety
• Must be able to lift up to 75lbs
• Capable of manually moving small single-engine aircraft on the ramp, a task manageable by individuals of average strength.

If you are a motivated individual with a passion for customer service, an eye for detail, and an interest in aviation, we encourage you to apply for this exciting full-time position at Leading Edge Flight Training. We offer a dynamic work environment and the opportunity to be part of a passionate team in the aviation industry.

Pay: $15.50/HR

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Work Location: In person