Customer Service Training Manager jobs in Bowling Green, KY

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Louisville, KY FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

    Join us-Where your Career is a Force for Good!

    Job Description:

    Why Choose Us?
    As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team,you have a direct impact on a meaningful mission, and you can help save lives every day.If you share our passion for helping people, join us in this excellent career opportunity.Work where your career is a force for good.

    We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve.Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belongingthat empowers all team members.Come to learn, grow, and succeed while sharing your passion for making a difference.

    The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

    At the American Red Cross, your uniqueness can shine!

    WHAT YOU NEED TO KNOW (Job Overview):

    When you join ourteamyou will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

    The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video:

    WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

    • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.
    • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
    • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused
    • May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.

    Standard Schedule:

    • Full-Time variable schedule Sunday-Thursday or Tuesday-Saturday
    • Two consecutive days off
    • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights,weekendsand some holidays.
    • Schedule is provided 2-3 week in advance

    Pay Information:

    • Starting rate $17.00. Pay may increase depending on experience

    WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

    • High school diploma or equivalent required
    • Customer service experience and effective verbal communication skills are required
    • A current, valid driver's license with good driving record is required.
    • Physical requirements may include the ability tolift upto 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.
    • Basic computer skills are required. Must be proficient with Microsoft office applications.

    WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

    • Prior healthcare or phlebotomy experience (CNA, MA, EMT etc.)
    • Prior leadership experience


    BENEFITS FOR YOU:

    We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

    • Medical, Dental Vision plans
    • Health Spending Accounts & Flexible Spending Accounts
    • PTO:Starting at 15 days a year; based on FLSA status and tenure
    • Holidays:11 paid holidays comprised of six core holidays and five floating holidays
    • 401K with Company match
    • Paid Family Leave
    • Employee Assistance
    • Disability and Insurance: Short Long Term
    • Service Awards and recognition

    Apply now! Joining our team will provide you with the opportunity to make a difference every day.

    The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Interested in Volunteering?

    Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

    Visit to learn more, including our most-needed volunteer positions.

    To view the EEOC Summary of Rights, click here: Summary of Rights

     

  • 13 Days Ago

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Service Manager
  • Hobart Service
  • Louisville, KY FULL_TIME
  • Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,70...
  • 1 Month Ago

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Chief Customer Service Consultant
  • Vehicle Service Group LLC
  • Madison, IN FULL_TIME
  • Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifti...
  • 16 Days Ago

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Customer service manager
  • Chewy
  • Louisville, KY FULL_TIME
  • Our Opportunity : We are looking for a Team Manager in Louisville KY , to provide proactive leadership and development to a team of 10- 25 hourly team members who support multiple channels within the ...
  • 21 Days Ago

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Manager, Customer Service I
  • CS Internal Job Board
  • Louisville, KY FULL_TIME
  • Our Opportunity: Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for leaders to...
  • 27 Days Ago

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Manager, Customer Service I
  • Chewy
  • Louisville, KY FULL_TIME
  • Our Opportunity: Chewy is continuing to build a world-class team that strives to be the most trusted and convenient destination for pet parents (and partners) everywhere! We are looking for leaders to...
  • 4 Days Ago

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0 Customer Service Training Manager jobs found in Bowling Green, KY area

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Clinical Nurse Coordinator - ICU
  • TriStar Greenview Regional Hospital
  • Bowling Green, KY
  • Description Introduction Do you have the career opportunities as a(an) Clinical Nurse Coordinator - ICU you want in your...
  • 3/29/2024 12:00:00 AM

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New Grad RN- NorthCrest
  • TriStar NorthCrest Medical Center
  • Springfield, TN
  • Description Introduction Do you want to join an organization that invests in you? At TriStar NorthCrest Medical Center, ...
  • 3/28/2024 12:00:00 AM

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Team Leader
  • Goodwillky
  • Bowling Green, KY
  • ** Team Leader** **Job Category****:** Retail **Requisition Number****:** TEAML04590 Showing 1 location **Job Details** ...
  • 3/28/2024 12:00:00 AM

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Dishwasher
  • Corner Bakery
  • Bowling Green, KY
  • Description: Position Summary: Washes dishes, pots and pans. Bakes cookies, cakes, and breads and preps Panini. Prepares...
  • 3/28/2024 12:00:00 AM

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Team Member
  • Jersey Mike's Subs
  • Bowling Green, KY
  • We are hiring for ALL POSITIONS!! We are looking for the next ROCK STAR to join our family at Jersey Mike's Subs!!! Grab...
  • 3/28/2024 12:00:00 AM

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Team Lead, Warehouse (CLS) (3rd Shift) - Bowling Green KY
  • APL Logistics
  • Bowling Green, KY
  • Job Description Team Lead, Warehouse (CLS) (3rd Shift) - Bowling Green KY - ( 2200006P ) **Description** **Overview:** T...
  • 3/28/2024 12:00:00 AM

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New Grad RN- NorthCrest
  • Tristar Northcrest Medical Center
  • Springfield, TN
  • Description Introduction Do you want to join an organization that invests in you? At TriStar NorthCrest Medical Center, ...
  • 3/25/2024 12:00:00 AM

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New Grad RN
  • TriStar NorthCrest Medical Center
  • Springfield, TN
  • Description Introduction Do you want to join an organization that invests in you? At TriStar NorthCrest Medical Center, ...
  • 3/24/2024 12:00:00 AM

Bowling Green is a home rule-class city and the county seat of Warren County, Kentucky, United States. As of 2017, its population of 67,067 made it the third most-populous city in the state after Louisville and Lexington; its metropolitan area had an estimated population of 165,732; and the combined statistical area it shares with Glasgow has an estimated population of 218,870. Founded by pioneers in 1798, Bowling Green was the provisional capital of Confederate Kentucky during the American Civil War. The city was the subject of the 1967 Everly Brothers song "Bowling Green". In the 21st centur...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$77,763 to $117,746
Bowling Green, Kentucky area prices
were up 1.2% from a year ago

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