Customer Service Training Manager jobs in Anderson, IN

Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Blood Collection Staff/Customer Service - Training Provided
  • American Red Cross
  • Kokomo, IN FULL_TIME
  • By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

    Join us-Where your Career is a Force for Good!

    Job Description:

    Why Choose Us?
    As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

    We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

    The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, tothe Umoja African American Resource Group, our Veterans Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

    At the American Red Cross, your uniqueness can shine!

    WHAT YOU NEED TO KNOW (Job Overview):

    When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

    The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation's top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video:

    WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

    • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their donation is.

    • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.

    • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused

    • May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites.

    Standard Schedule:

    • To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and holidays. Overnight travel may be required in some locations.

    • Schedule is provided 2-3 week in advance

    Pay Information: Starting rate $17.32

    WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

    • High school diploma or equivalent required

    • Customer service experience and effective verbal communication skills are required

    • A current, valid driver's license with good driving record is required.

    • DOT certification may be required in some locations. If required, must pass applicable DOT physical and related requirements and be able to possess or obtain a medical certification of at least one-year duration.

    • Physical requirements may include the ability to lift up to 50 lbs., occasionally physically assisting donors experiencing an adverse reaction, as well as pushing or pulling heavy weights up and down ramps and stairs (potentially up to 250 lbs. in weight and with up to 75-degree angles). Physical requirements may be performed in adverse weather conditions. Ability to load and unload vehicles with or without reasonable accommodations.

    • Basic computer skills are required. Must be proficient with Microsoft office applications.

    WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

    • Prior healthcare or phlebotomy experience (CNA, MA, EMT etc)

    • Prior leadership experience


    BENEFITS FOR YOU:

    We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

    • Medical, Dental Vision plans

    • Health Spending Accounts & Flexible Spending Accounts

    • PTO: Starting at 15 days a year; based on FLSA status and tenure

    • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

    • 401K with Company Match

    • Paid Family Leave

    • Employee Assistance

    • Disability and Insurance: Short Long Term

    • Service Awards and recognition

    Apply now! Joining our team will provide you with the opportunity to make a difference every day.

    The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

    Interested in Volunteering?

    Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

    Visit to learn more, including our most-needed volunteer positions.

    To view the EEOC Summary of Rights, click here: Summary of Rights

     

  • 2 Days Ago

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Customer Service - Self Storage Manager
  • Public Storage
  • Noblesville, IN FULL_TIME
  • Company DescriptionPublic Storage is the self-storage industry leader and we are Hiring Now!Earn $14.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time S...
  • 10 Days Ago

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Manager in training
  • Circle K Stores, Inc.
  • Gas, IN FULL_TIME
  • Midwest BU - Region 01 - Market 04 : 300 E Main St, Gas City, Indiana 46933 Availability - Shift / Days Flexible Availability Minimum Qualifications The minimum qualifications for a Store Manager are ...
  • 20 Days Ago

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Manager in Training
  • Chick-fil-A
  • Noblesville, IN FULL_TIME
  • At Chick-fil-A Noblesville, our mission is to wholeheartedly influence others to climb their mountains. Join our team and work for the world's most caring company. We Play to Win! What will you be doi...
  • 22 Days Ago

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Manager in training
  • Hibbett Sports
  • Kokomo, IN FULL_TIME
  • 01421 Kokomo, INLE 301 Hibbett Retail, Inc. Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsible f...
  • 24 Days Ago

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Manager in training
  • Hibbett Sports
  • Castle, IN FULL_TIME
  • 01011 New Castle, INLE 301 Hibbett Retail, Inc. Job Title : Manager in Training Department : Operations FLSA Status : Non-Exempt Reports To : Store Manager SUMMARY The Manager in Training is responsib...
  • 24 Days Ago

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0 Customer Service Training Manager jobs found in Anderson, IN area

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Summer 2025 Tax Intern - Indianapolis
  • Cherry Bekaert
  • Indianapolis, IN
  • Ranked among the largest accounting and consulting firms in the country, Cherry Bekaert delivers innovative and sophisti...
  • 3/28/2024 12:00:00 AM

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Certified Fitness Trainer: Full Time: Full Time
  • Planet Fitness Inc.
  • Indianapolis, IN
  • Job Summary The Fitness Trainer will be responsible for running the Planet Fitness group fitness program (PE@PF). This i...
  • 3/28/2024 12:00:00 AM

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Adjunct Professor of Health and Human Performance
  • Indiana Wesleyan University
  • Marion, IN
  • Adjunct Professor of Health and Human Performance Job no: 493645 Work type: Faculty (Part Time or Adjunct) Location: Mar...
  • 3/28/2024 12:00:00 AM

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Assistant Teacher
  • The Goddard School
  • Carmel, IN
  • Job Description Job Description The Goddard School of Carmel/ Westfield Indiana is currently seeking qualified Assistant...
  • 3/27/2024 12:00:00 AM

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Infrastructure Internship (Concrete Industry)
  • Rinker Materials
  • Greenfield, IN
  • Job Description Job Description Why Join Our Team? Joining Rinker means becoming a part of a team that's committed to ma...
  • 3/26/2024 12:00:00 AM

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Ruoff Music Center Zero Waste Coordinator
  • Live Nation Entertainment, Inc.
  • Noblesville, IN
  • Job Summary: THE ROLE Ruoff Music Center is seeking a Zero Waste Coordinator to help us take our sustainability programs...
  • 3/25/2024 12:00:00 AM

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Full Time Sitter
  • Jovie of Greater Indianapolis
  • Indianapolis, IN
  • Full-Time Flex Childcare Provider Starting Pay $16.00/hr with pay increase after 30 days Do you have a Can Do attitude? ...
  • 3/25/2024 12:00:00 AM

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Institute Business Manager
  • Aveda Fredric's Institute Indianapolis
  • Carmel, IN
  • Are you a strong leader, seeking a position with a Salon that provides professional growth opportunities? Do you want to...
  • 3/24/2024 12:00:00 AM

Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House. The population was 56,129 at the 2010 census. This is down from 70,000 in 1970. Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Training Manager jobs
$79,460 to $120,316
Anderson, Indiana area prices
were up 1.3% from a year ago

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