Customer Service Training Manager jobs in Arizona
Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains documentation and resources used to instruct staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Training Manager assesses training effectiveness and defines future needs by reviewing and analyzing staff performance metrics. Typically requires a bachelor's degree. Typically reports to a head of a unit/department. The Customer Service Training Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Training Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Training Manager jobs
- Smart Customer Solutions LLC
-
Mesa, AZ
FULL_TIME
-
Description
Job description
Inbound Customer Service Representative at SMART Customer Solutions
If you like GREAT pay and working with enthusiastic team members in a FUN environment, you’ll enjoy your career with us!
We are looking for a Call Center Representative that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; while keeping customer satisfaction at the core of every decision and behavior.
Acceptable attendance at current and previous work history is mandatory and will be verified. Maintaining attendance while in this position is critical in order to maintain your position with SMART.
Basic job responsibilities include:
- Managing large amounts of inbound calls in a timely manner
- Following call center and client “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research each issue and provide solutions
- Strong active listening skills
- Process payments and amounts correctly
- Ability to operate in a fast – pace, multi-tasking environment with deadlines
You are a perfect fit for the job:
- People oriented – enjoys interacting with people and working in a group atmosphere
- Achievement-oriented – enjoys the challenge and continues working even through failures
- Strong computer background using MS Word, Excel and Internet
- Flexible schedule requirements, with the ability to work evenings and one weekend day
- Proven sales and/or customer service success within an inbound call center environment
- Veterans of the Armed Forces are valued and are a great asset to our team!
We offer paid training and a competitive starting wage.
What we promise employees:
- A FUN environment that rewards hard work
- Weekly pay every Friday
- Career path development
- PTO accrual from day 1!
· Dental and Vision Insurance
· Life Insurance after 180 days
Think you have what it takes?! We would love to hear from you and get you started on the SMART path!
Call 844-811-8811 to apply today!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Requirements
- Ability to sit for long periods
- Speak in a pleasant and friendly tone
- Have basic knowledge of cell phones
- 29 Days Ago
- Big Brand Tire & Service
-
Tucson, AZ
FULL_TIME
- As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
- 1 Month Ago
- Big Brand Tire & Service
-
Surprise, AZ
FULL_TIME
- As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
- 1 Month Ago
- Big Brand Tire & Service
-
Peoria, AZ
FULL_TIME
- As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
- 1 Month Ago
- Big Brand Tire & Service
-
Scottsdale, AZ
FULL_TIME
- As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
- 1 Month Ago
- Big Brand Tire & Service
-
Casa Grande, AZ
FULL_TIME
- As a Manager in Training, you will get experience working in multiple departments within the business. This will help you gain a deep understanding of our processes, best practices, and winning strate...
- 1 Month Ago
Customer Service Training Manager jobs at Popular Companies
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/19/2024 12:00:00 AM
- Tiger Correctional Services
-
Columbia, MO
- Position Information Location: Missouri (travel required) Benefits: 100% Company paid family medical and dental insuranc...
- 4/19/2024 12:00:00 AM
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/19/2024 12:00:00 AM
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/19/2024 12:00:00 AM
- Universal Orlando
-
Orlando, FL
- Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
- 4/19/2024 12:00:00 AM
- LAS VEGAS CONVENTION & VISITORS AUTHORITY
-
Las Vegas, NV
- The Role: The Facility Services Training Manager will design, plan and deliver engaging, subject matter training program...
- 4/17/2024 12:00:00 AM
- GEA
-
Janesville, WI
- Join Our Dynamic Team as a Training Manager at GEA! Are you ready to be a part of a global leader in the food, beverage,...
- 4/17/2024 12:00:00 AM
- Revolvrmens
-
- ** ASSISTANT MANAGER SERVICE/TRAINING in Bozeman, MT** **Role: REVOLVR Menswear - REVOLVR Service + Training Assistant M...
- 4/15/2024 12:00:00 AM