Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
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EXPERIENCE IN FLOORING INDUSTRY IS A PLUS!
Fast paced & growing full service flooring company in Kent, which services the multi-family industry in the greater Puget Sound area. We are looking to expand our customer service/order desk and accounting departments. Prefer candidate to be fluent in Spanish.
All qualified candidates must possess the following skills:
* Proficient in Windows Office
* Proficient use of Internet
* Strong communication and telephone skills
* Problem solving skills
* Excellent customer service
* Self-motivated
* Reliable transportation and good driving record
* Great attitude
* Ability to be effective and maintain accuracy in a fast-paced, high volume, client-driven environment is critical.
Departments: Customer Service & Accounting
Role: Responsible for client orders received via fax, email and phone or billing and collecting. Maintaining customer files and updating as necessary.
Required skills/abilities :
* Proficiency in Microsoft Office
* Strong verbal & written communication
* Attention to detail and accuracy
* Ability to prioritize and meet deadlines
* Excellent organizational skills and able to multitask
* RFMS knowledge/experience a plus
* Flexibility to work both individually and in a team-oriented environment
Duties and Responsibilities :
* Answering phones
* Data entry of customer orders
* Filing
* Assist in special project coordination
A plus :
Speaks: Spanish, Russian, Ukraine, etc.
Has general knowledge about carpet/vinyl materials and/or installations.
Full time or part time, M-F, hours vary. After probation periods & hour qualifications are met, generous medical/dental benefits, Simple IRA plan and Profit Sharing are available.
Compensation: Depending on experience
Please reply to this ad via email with position in the subject line. Resume must be attached as a .pdf or Word document to be considered for available positions. Due to expected high volume of applications, we will contact only those chosen for the interview process.
Job Type: Full-time or part time
Work Remotely
Job Types: Full-time, Part-time
Pay: $18.00 - $20.00 per hour
Shift:
Weekly day range:
Work setting:
Education:
Work Location: In person
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