Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Knife River - South Dakota Division | |||
Customer Service |
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Company: | Knife River - South Dakota Division | Department: | Ready Mix |
Location: | Sioux Falls, SD | Hiring Manager: | Molly J Smith |
Closing Date: | 06/30/2024 at 11:59pm CDT | Job Type: | Full-Time |
Job Summary: | |||
Good Pay! Good Benefits! Good People! At Knife River, we take care of our team because we know it's our people who make us successful. We are one of the 10 largest construction materials producers/contractors in the country, and we are growing! Our team is made up of hard working people who work safely and deliver high-quality results to our customers - and we are looking for more! Role Overview: Responsible for receiving and documenting complete and accurate order information from customers in our Ready Mix division. Schedules all concrete orders to maximize service while minimizing non-productive time of equipment and personnel. Answers phone and answers customer questions and addresses concerns. Will need to display a professional and courteous attitude with customers and team members. This is a seasonal position, you can use your winters off to travel, hunt, fish or for other activities you enjoy while your benefits continue year round. Typical hours are M-F 7am-5pm. Currently no Saturdays at this time but that could change with business need. |
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Minimum Qualifications: | |||
As a successful Customer Service Representative you will have: High school diploma or general education degree (GED), or One to three months related experience and/or training, or Equivalent combination of education and experience. Knowledge of Spreadsheet software and Word Processing software. Must be able to communicate effectively. |
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How To Apply | |||
Knife River, Ellis & Eastern & Rail to Road are Equal Opportunity/Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status or any other protected category under applicable state/federal law. Mail completed application to Knife River, 1500 North Sweetman Place, Box 84140, Sioux Falls, SD 57118-4140 Subject to pre-employment drug testing and background check. |