Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Summary :
Serves as team Leader of the Customer Service area. Leads a group of associates performing customer service functions such as refunds exchanges price adjustments layaways etc.
Duties and Responsibilities :
Leads a group of customer service associates. Handles difficult nonrouting issues trains new associates and implements an ongoing training program for all customer service associates.
Ensures associates are aware of changes to store policies procedures etc. Provides input to associate work performance reviews keeps supervisor informed of status of work operations problems etc.
As required posts merchandise transfers and reports of goods received to ensure proper inventory balance.
Work is reviewed in terms of adherence to applicable procedures and efficiency of accomplishment of assigned customer services functions
Requirements
GENERAL EXPERIENCE
6 months responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND SPECIALIZED EXPERIENCE
6 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
At any level specialized experience may be substituted for required general experience.