Customer Service Trainer jobs in Michigan

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Trainer
  • Hart Medical Equipment
  • Southfield, MI FULL_TIME
  • Status: Full Time

    Hours:  8:30am - 5:00pm

    Location: Can be remote or in Southfield office

    Hart Medical Equipment offers a competitive salary and benefits package. EOE

    SUMMARY: Leads a customer service team by overseeing daily duties and being the first source of contact for team members. This position will provide training on Hart customer service policies and procedures. This is a role that requires excellent communication skills, strong knowledge of HDMS and Hart policies, and the ability to prioritize and multifunction.

    ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
     

    • Leads and oversees the daily operations of designated team.
    • Recommends and assists ongoing training and educational activities related to both specific and general job topics.
    • Work with Manager and Assistant Manager to meet department goals.
    • Assist with communication forms as needed.
    • Answers question and works though issues with team.
    • Assists all internal and external customers in a professional manner.
    • Maintain a positive, empathetic and professional attitude toward customers at all times.
    • Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.
    • Coordinates home equipment service request with Dispatch for prompt delivery.
    • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
    • Provide customers with product and service information.
    • Maintain current knowledge on Medical, Medicaid and third party payor sources for equipment.
    • Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services.
    • Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
    • Understanding and striving to meet or exceed department metrics while providing excellent customer service.
    • Making sales or recommendations for products or services that may complement client needs, as applicable.
    • Act as a resource to leadership and employees.
    • Conduct training sessions in a variety of formats such remote and on-the-job training
    • Provide ongoing coaching and support to employees to ensure they continue to meet performance targets and expectations
    • Other duties as assigned by management.


    SUPERVISORY RESPONSIBILITES

    This position has no supervisory responsibilities. However, will assist Manager/Assistant Manager with performance reviews and disciplinary actions.

    QUALIFICATIONS

    To perform this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Education and/or Experience
     
    • High school diploma or general education degree (GED).
    • 1 year of relevant customer service/DME experience.
    • Leadership experience preferred.

    Skills & Abilities
    • Excellent interpersonal, written and oral communication skills.
    • Must be able to work independently while leading a team.
    • Customer service orientation.
    • Attention to detail.
    • Good data entry skills.
    • Proficiency with computers, with strong typing skills.
    • Ability to work in a fast paced environment.
    • Must have 100% department knowledge.


    Language Skills

    Proficent English (verbal, written). Second language encouraged.

    Mathematical Skills
    Ability to add, subtract, multiply, and divide in all units of measure using a calculator.

    Analytical & Problem Solving Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    CERTIFICATES, LICENSES, REGISTRATIONS

    None


    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply/Stock & Bill departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision. All employees are required to work in a safe manner.

    By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.

    IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.

  • 1 Month Ago

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Clarkston, MI FULL_TIME
  • OBJECTIVE Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor i...
  • 23 Days Ago

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Troy, MI FULL_TIME
  • OBJECTIVE Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor i...
  • 8 Days Ago

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Novi, MI FULL_TIME
  • OBJECTIVE Agency Customer Service Representative/Trainer Objective: To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor ...
  • 16 Days Ago

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Grand Rapids, MI FULL_TIME
  • OBJECTIVE To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To p...
  • Just Posted

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ASO Field Trainer/Customer Service Representative
  • Michigan Farm Bureau Family of Companies
  • Grand Rapids, MI FULL_TIME
  • OBJECTIVE To lead the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell, and service clients. To p...
  • 12 Days Ago

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Base Customer Service Trainer
  • Sheltair Aviation
  • Fort Lauderdale, FL
  • ** Base Customer Service Trainer** **Job Category****:** Operations **Requisition Number****:** BASEC001693 Showing 1 lo...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer (Care Team)
  • FreedomCare LLC
  • New York, NY
  • **Customer Service Trainer (Care Team)** at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is...
  • 3/28/2024 12:00:00 AM

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Wellness Center - Session Coach * urgent hire
  • OsteoStrong Arcadia | McCormick Ranch
  • Scottsdale, AZ
  • Job Description Job Description Work for a state-of-the-art Biohacking company focused on strengthen bones and muscle ti...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer
  • Spirit Airlines
  • Dallas, TX
  • Overview: At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We...
  • 3/27/2024 12:00:00 AM

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Personal Trainer
  • GENESIS FITNESS AND WELLNESS
  • Kalamazoo, MI
  • Job Description Job Description If you are a certified Personal Trainer and have a true interest in and passion for help...
  • 3/27/2024 12:00:00 AM

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Multiple Jobs - Office Job - Weekends & Holidays Off
  • Customer Management Systems
  • Deltona, FL
  • Job Description Job Description We are looking to hire Customer Service Representatives, Trainers, Receptionist, Lead Ge...
  • 3/26/2024 12:00:00 AM

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Troy, MI
  • OBJECTIVE: Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing com...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • TOTALPACK INC
  • Doral, FL
  • Job Description Job Description Serves customers by providing product and service information and resolving product and ...
  • 3/25/2024 12:00:00 AM

Michigan consists of two peninsulas that lie between 82°30' to about 90°30' west longitude, and are separated by the Straits of Mackinac. The 45th parallel north runs through the state—marked by highway signs and the Polar-Equator Trail—along a line including Mission Point Light near Traverse City, the towns of Gaylord and Alpena in the Lower Peninsula and Menominee in the Upper Peninsula. With the exception of two small areas that are drained by the Mississippi River by way of the Wisconsin River in the Upper Peninsula and by way of the Kankakee-Illinois River in the Lower Peninsula, Michigan...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$49,622 to $68,893

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