Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Customer Service Representative I (CSR-I) - High Volume Call Center - Full Time! HIRING NOW!!
JOIN OUR BUSY TEAM at SERVICE TODAY, INC.!
We are currently searching for highly talented Customer Service Representatives for our Federalsburg, MD office location. Full-Time Hourly Customer Service opportunity with Immediate Openings!!
Flexible Schedules!
Are you someone that provides service with a smile?
Do you enjoy working with people and building a rapport?
Are you looking for a job with a growing company with lots of opportunity for advancement?
Then come join our team!
A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.
This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.
Then come join our team! Bi-LINGUAL a PLUS!!!!
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your homes plumbing, heating, and air conditioning systems.
CSR Job Responsibilities:
Skills Required:
Knowledge Of:
Experience/Education:
Compensation:
Benefits:
If you want to be part of something bigger than just a job make this career move and find exactly what youre looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE