Customer Service Trainer jobs in Maryland

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Customer Service Representative I
  • Service Today
  • Federalsburg, MD FULL_TIME
  • Customer Service Representative I (CSR-I) - High Volume Call Center - Full Time! HIRING NOW!!

    JOIN OUR BUSY TEAM at SERVICE TODAY, INC.!

    We are currently searching for highly talented Customer Service Representatives for our Federalsburg, MD office location. Full-Time Hourly Customer Service opportunity with Immediate Openings!!

    Flexible Schedules!

    Are you someone that provides service with a smile?
    Do you enjoy working with people and building a rapport?
    Are you looking for a job with a growing company with lots of opportunity for advancement?
    Then come join our team!
    A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
    This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.
    This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

    Then come join our team! Bi-LINGUAL a PLUS!!!!

    What We Do
    We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.

    CSR Job Responsibilities:

    • Take incoming calls from customers and convert to booked appointments
    • Outbound calling to our customer database to schedule appointments
    • Follow up satisfaction calls to our completed jobs
    • Participate in training so that you grow and develop as a professional
    • Maintain and update our customer database with complete and accurate information
    • Maintain communication with dispatch and your manager
    • Ability to multi-task and a strong attention to detail
    • Ability to stay calm in high-stress situations and keep a professional, calm demeanor
    • Conveys a positive impression of the company while establishing and building long-term customer relationships
    • Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
    • Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
    • Accurately collects and enters all necessary customer information into the service database
    • Communicates effectively and collaborates with all internal departments to satisfy customer needs
    • Follows up with customers to ensure completion of and overall satisfaction with service provided
    • Contributes to the department and company success by meeting and exceeding all performance objectives
    • Maintains proficiency of performance by staying current on all updates process changes
    • Proactively identify areas for process change to improve customer-handling procedures

    Skills Required:

    • A positive, friendly, and helpful demeanor
    • Superior communications (oral, written, and over the phone)
    • A self-starter who will thrive working independently and, on a team
    • Good listener, empathetic, and customer focused
    • Problem solving with the ability to prioritize
    • Organized
    • Ability to multi-task with attention to detail
    • Proficiency with computers, especially Microsoft Office software
    • Sales experience a plus

    Knowledge Of:

    • Delivering exceptional customer service through inbound, outbound calling and email
    • Selling principles
    • Basic Business Math and Calculations
    • Microsoft Office Word, Excel, and Outlook
    • General office practices and procedures
    • Basic methods and practices of financial and general record keeping
    • Telephone sales experience in a Service environment highly preferred

    Experience/Education:

    • High School Diploma or equivalent required, associates and college degrees a plus.

    Compensation:

    • Based on experience
    • Monthly commissions potential

    Benefits:

    • Competitive Dental, Vision, and Healthcare Plans
    • 401(k) with Company matching
    • Short-Term and Long-Term Disability Insurance Plans
    • Life Insurance
    • PTO & Paid Holidays
    • Continuing Education Benefits
    • Advancement Opportunities
    • Team Atmosphere
    • Employee Assistance Program (EAP)
    • Pet Insurance, and more!

    If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

    Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    EOE

  • 24 Days Ago

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Customer Service Representative
  • C & A Service
  • Belcamp, MD FULL_TIME
  • Location: Belcamp, MD and Abingdon, MD Job Title: Customer Care Representative This position is responsible for supporting the Customer Service Team in the Sales Order Management process. This entry l...
  • 1 Day Ago

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Service Technician, Compressor Technique - Bel Air, MD
  • Atlas Copco Compressors LLC -North America Customer Center
  • Bel Air, MD FULL_TIME
  • Service Technician, Compressor Technique - Bel Air, MD Functional area: Service Country: United States City: Bel Air, MD Company name: Atlas Copco Compressors LLC Date of posting: Mar 1, 2024 Passiona...
  • Just Posted

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Service Technician, Compressor Technique - Frederick, MD
  • Atlas Copco Compressors LLC -North America Customer Center
  • Frederick, MD FULL_TIME
  • Service Technician, Compressor Technique - Frederick, MD Functional area: Service Country: United States City: Frederick Company name: Atlas Copco Compressors LLC Date of posting: Mar 3, 2024 Our solu...
  • 1 Day Ago

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Customer Service Representative
  • Supreme Service Today
  • Bel Air, MD FULL_TIME
  • Can I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help. These are the habits...
  • 20 Days Ago

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Customer Service Specialist
  • A-Plus Service Experts
  • Bryans Road, MD FULL_TIME
  • Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Category: Customer Service/Support Location Name: A-Plus Service Experts Location Address: 2924 Marshall Hall ...
  • 22 Days Ago

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Wellness Center - Session Coach * urgent hire
  • OsteoStrong Arcadia | McCormick Ranch
  • Scottsdale, AZ
  • Job Description Job Description Work for a state-of-the-art Biohacking company focused on strengthen bones and muscle ti...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer (Care Team)
  • FreedomCare LLC
  • New York, NY
  • **Customer Service Trainer (Care Team)** at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer
  • Spirit Airlines
  • Dallas, TX
  • Overview: At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We...
  • 3/27/2024 12:00:00 AM

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Personal Trainer
  • GENESIS FITNESS AND WELLNESS
  • Kalamazoo, MI
  • Job Description Job Description If you are a certified Personal Trainer and have a true interest in and passion for help...
  • 3/27/2024 12:00:00 AM

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Multiple Jobs - Office Job - Weekends & Holidays Off
  • Customer Management Systems
  • Deltona, FL
  • Job Description Job Description We are looking to hire Customer Service Representatives, Trainers, Receptionist, Lead Ge...
  • 3/26/2024 12:00:00 AM

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Troy, MI
  • OBJECTIVE: Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing com...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • TOTALPACK INC
  • Doral, FL
  • Job Description Job Description Serves customers by providing product and service information and resolving product and ...
  • 3/25/2024 12:00:00 AM

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Clinical Service Representative Trainer
  • WellStreet
  • **Clinical Service Representative Trainer** **Metro Atlanta, GA - Full Time** Piedmont Urgent Care has a great opportuni...
  • 3/25/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$51,587 to $71,622

Customer Service Trainer in Milwaukee, WI
You might start by reviewing the ATD Competency Model, which outlines the various knowledge and skills a trainer might know about.
January 14, 2020
Customer Service Trainer in Shreveport, LA
Design quality score card programs and maintain feedback mechanism for all field services.
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Customer Service Trainer in Jacksonville, FL
Average Customer Service Trainer Salary Across the U.S.
November 29, 2019