Customer Service Trainer jobs in Massachusetts

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Patient Service Representative R29696
  • Customer Service - Baystate Health
  • Palmer, MA FULL_TIME
  • Req#: R29696
    Category(s): Administrative Support, Customer Service
    Full Time / Part Time: Full-Time
    Shift: First

    • sign on bonus for candidates with at least 1-year medical receptionist experience.
    • Baystate Health, Western Massachusetts’s premier healthcare provider, and home to Baystate Medical Practices, the largest multispecialty group in the region, is looking for a Patient Service Representative to join our Women's Health Team in Palmer.

      SCHEDULE:

      • 40 hours a week 8:30am-5pm

      LOCATION:

      • Palmer, MA

      RESPONSIBILITIES:

      Baystate Health’s Patient Service Representatives perform a variety of different tasks throughout the day. This includes greeting patients, checking them in and checking them out and requesting copays. They are also responsible for verifying insurances, answering telephones and faxing  medical documents.

      THE ADVANTAGES OF WORKING WITH BAYSTATE!

      • Excellent Compensation High-quality, low-cost medical, dental and vision insurance
      • Generous PTO – up to 25 days in the first year, with scheduled earned increases
      • Continuing education support and reimbursement
      • First Time Home Buyers Financial Packages
      • Farm Share Memberships
      • 403b retirement company match & annual company contribution increase based on years of service
      • Free money coach advice from a certified professional
      • Wellbeing programs that include but are not limited to mental, physical, and financial health
      • Pet, home, auto and personal insurance
      • Life insurance
      • Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!
      • Wellbeing programs that include but are not limited to mental, physical, and financial health

      Baystate Health, western Massachusetts’ only academic center and tertiary care provider has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff.  We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.  

      QUALIFICATIONS: 

      Requirements:

      High School diploma or GED

      Preferred:

      Great interpersonal skills and able to work in a fast-paced environment a MUST.

      Medical terminology, keyboard, Microsoft office products, schedule systems, medical records (electronic and paper), billing, basic math, language, reading and writing, customer service.

      Experience in a medical office setting preferred.

      We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

      OUR COMPENSATION PHILOSOPHY

      We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

    You Belong At Baystate

    At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

    DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

    Education:

    GED or HiSET (Required)

    Certifications:

    Equal Employment Opportunity Employer

    Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

    Apply Now

  • Just Posted

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Appliance Service Technician
  • Clarke Customer Care
  • Plymouth, MA FULL_TIME
  • Clarke Customer Care is both New England’s premier appliance repair service and also its fastest growing. Unlike other service companies, we are focused exclusively on the luxury appliances produced b...
  • 22 Days Ago

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Customer service representative
  • Service Partners
  • Lakeville, MA FULL_TIME
  • Here, you’ll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. Job DescriptionService Partners has an opening for a Customer Service...
  • 3 Days Ago

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Field Service Technician, Compressor Technique - Lowell, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Lowell, MA FULL_TIME
  • Field Service Technician, Compressor Technique - Lowell, MA Functional area: Service Country: United States City: Lowell, MA Company name: Atlas Copco Compressors LLC Date of posting: Mar 20, 2024 Pas...
  • 1 Day Ago

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Service Coordinator, Compressor Technique, West Springfield, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Springfield, MA FULL_TIME
  • Service Coordinator, Compressor Technique, West Springfield, MA Functional area: Service Country: United States City: New Springland Company name: Atlas Copco Compressors LLC Date of posting: Mar 13, ...
  • 13 Days Ago

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Service Technician, Compressor Technique- Gardner, MA
  • Atlas Copco Compressors LLC -North America Customer Center
  • Gardner, MA FULL_TIME
  • Service Technician, Compressor Technique- Gardner, MA Functional area: Customer Service Country: United States City: Gardner, MA Company name: Atlas Copco Compressors LLC Date of posting: Feb 8, 2024 ...
  • 1 Month Ago

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Base Customer Service Trainer
  • Sheltair Aviation
  • Fort Lauderdale, FL
  • ** Base Customer Service Trainer** **Job Category****:** Operations **Requisition Number****:** BASEC001693 Showing 1 lo...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer (Care Team)
  • FreedomCare LLC
  • New York, NY
  • **Customer Service Trainer (Care Team)** at FreedomCare Lake Success, NY or New York, NY Started in 2016, FreedomCare is...
  • 3/28/2024 12:00:00 AM

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Wellness Center - Session Coach * urgent hire
  • OsteoStrong Arcadia | McCormick Ranch
  • Scottsdale, AZ
  • Job Description Job Description Work for a state-of-the-art Biohacking company focused on strengthen bones and muscle ti...
  • 3/28/2024 12:00:00 AM

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Customer Service Trainer
  • Spirit Airlines
  • Dallas, TX
  • Overview: At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We...
  • 3/27/2024 12:00:00 AM

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Personal Trainer
  • GENESIS FITNESS AND WELLNESS
  • Kalamazoo, MI
  • Job Description Job Description If you are a certified Personal Trainer and have a true interest in and passion for help...
  • 3/27/2024 12:00:00 AM

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Multiple Jobs - Office Job - Weekends & Holidays Off
  • Customer Management Systems
  • Deltona, FL
  • Job Description Job Description We are looking to hire Customer Service Representatives, Trainers, Receptionist, Lead Ge...
  • 3/26/2024 12:00:00 AM

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Agency Customer Service Representative/Trainer
  • Michigan Farm Bureau Family of Companies
  • Troy, MI
  • OBJECTIVE: Agency Customer Service Representative/Trainer Objective To lead the Field Force for success by providing com...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • TOTALPACK INC
  • Doral, FL
  • Job Description Job Description Serves customers by providing product and service information and resolving product and ...
  • 3/25/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$54,451 to $75,598

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Average Customer Service Trainer Salary Across the U.S.
November 29, 2019