Customer Service Trainer jobs in Louisville, KY

Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

V
Chief Customer Service Consultant
  • Vehicle Service Group LLC
  • Madison, IN FULL_TIME
  • Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio.

    Position Title: Customer Service Consultant

    SUMMARY:
    Respond to diverse customer needs through effective telephone and written correspondence focusing on Service to our Customers. Provide support to Supervisor, and execute necessary reporting responsibilities and perform related field reporting problem analysis. Individualmustdemonstrate a sense of urgency and helpful demeanor with all internal and external customers, taking ownership of all duties from start to finish. This position is responsible for order entry, verbal and written communication with distributors, national accounts, sales representatives and internal personnel within the designated area of responsibility.

    ESSENTIAL JOB FUNCTIONS INCLUDE:

    • Troubleshoot problems of technical, mechanical and applications nature to solve customer issues.
    • Coordinate all aspects of order preparation through use of telephone, fax and mail for finished product and parts orders, with emphasis on detail and accuracy.
    • Respond to telephone calls, mailed and faxed requests, to effectively address customer needs and handle job related inquiries.
    • Initiate outgoing calls as required following up on customer requests and clarifying customer expectations.
    • Generate no charge and memo orders to correct field problems, replace faulty parts under warranty, etc.
    • Initiate credit requests as required.
    • Initiate return goods, "RG's", research and expedite unauthorized returns, and follow through on final disposition.
    • Analyze warranty claims, process invoices; maintain follow up files and communicate results to the operations.
    • Maintain and promote information on various sales programs (i.e. competitive discounts, special promotions, stocking programs).
    • Handle any problems regarding payment of commission and commission changes.
    • Respond to inbound telemarketing opportunities by discussing products and services offered and persuading the customer to buy.
    • Perform inbound/outbound tele-qualifying of sales leads referring the leads to DBM.
    • Support and or facilitate VSG training programs.
    • Other duties as assigned.


    KEY DOVER COMPETENCIES:

    • Ethics & Work Standards: Maintain the highest ethical and work standards, while promoting the same attributes in co-workers and others. Insure that all business activities - with both internal and external customers - be performed with a professional demeanor and that all participants be held accountable to this high standard.
    • Communication: Expresses thoughts clearly, both orally and in writing, using good grammar. Presents concise, well organized reports. Listens to understand input, feedback and concerns. Provides complete information in an open, honest, and straight-forward manner. Responds promptly and positively to questions and requests.
    • Teamwork/Relationships: Works with other employees willingly and in a spirit of cooperation and teamwork. Supports cooperation. Demonstrates a commitment to the entire business and is supportive of all initiatives (company and departmental) to help grow Vehicle Service Group's business in the U.S. and abroad. Cooperates fully with others to achieve organizational goals. Is tactful, courteous, and considerate. Embraces a positive outlook. Is respected and trusted by others.
    • Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements. Uses technical/analytical abilities to assure existing work practices are the most efficient and cost effective possible. Performs root-cause analysis and implements viable, permanent solutions to problems. Works with both internal and external customers to develop solutions which meet company-wide needs and objectives. Applies a sense of urgency to resolve problems or create opportunities that will increase productivity and create value. Shares best practices with other employees across the business.
    • Accountability: Accepts responsibility and accountability for both the strategic planning and the successful implementation of all projects/programs/duties as outlined in this job description. Advises supervisor of concerns, problems and progress of work in a timely manner. Demonstrates a sound balance between quality and quantity of work while maintaining a sense of urgency toward completion. Deadlines are met.

    JOB REQUIREMENTS:

    • Education: High school graduate or equivalent. Knowledge of sales principles essential. College degree in Business, Communications, or Marketing preferred. Technical or vocational training of mechanical/technical nature desired.
    • Experience:2 years work experience in mechanical/technical service areas and/or customer service. Working knowledge of personal computers required. Foreign language skills preferred.
    • Supervision:Works under limited supervision. Predominantly handles matters on own initiative.
    • Responsibility:Exercises high degree of judgment. Questionable matters referred to Supervisor, or Manager.

    The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job.

    We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

    All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

     

  • 15 Days Ago

R
Entry Level Traveling Customer Trainer
  • Reynolds and Reynolds
  • Louisville, KY FULL_TIME
  • Position description:The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to th...
  • 6 Days Ago

P
Customer Service
  • Pizza Hut
  • RADCLIFF, KY FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at RADCLIFF KY
  • 18 Days Ago

P
Customer Service
  • Pizza Hut
  • SHEPHERDSVILLE, KY FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at SHEPHERDSVILLE KY
  • 20 Days Ago

S
Customer service
  • Spectrum
  • Louisville, KY FULL_TIME
  • PURPOSE This position is to provide the overall strategic direction and management of the call center location within Customer Service. The primary objective is to continuously improve the customer se...
  • 20 Days Ago

P
Customer Service
  • Pizza Hut
  • ELIZABETHTOWN, KY FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at ELIZABETHTOWN KY
  • 21 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Service Trainer jobs found in Louisville, KY area

G
Swim Instructor
  • Goldfish Swim School
  • Louisville, KY
  • Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job exper...
  • 3/28/2024 12:00:00 AM

W
CDL Truck Driver Apprentice
  • Waste Management, Inc.
  • Louisville, KY
  • In tandem with a seasoned WM Driver and/or WM Driver Trainer, after receiving their Commercial Driving Permit, the Drive...
  • 3/28/2024 12:00:00 AM

T
Assistant Production Supervisor
  • The Judge Group
  • Louisville, KY
  • Assistant Production SupervisorOur story goes back more than 150 years, to the chilly southern coast of Scandinavia. Fro...
  • 3/28/2024 12:00:00 AM

H
New Vehicle Delivery Driver/Trainer
  • Holman Automotive
  • Louisville, KY
  • At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empo...
  • 3/27/2024 12:00:00 AM

A
Certified Personal Trainer
  • Anytime Fitness Jeffersonville
  • Jeffersonville, IN
  • Job Description Job Description Anytime Fitness in Jeffersonville, IN is looking for friendly and energetic Certified Pe...
  • 3/27/2024 12:00:00 AM

A
American Red Cross, CPR Instructor PT with Benefits
  • American Red Cross
  • Louisville, KY
  • Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will to...
  • 3/27/2024 12:00:00 AM

B
Regional Service Manager_Louisville, KY (remote)
  • Best Western Group
  • Louisville, KY
  • **Regional Service Manager_Louisville, KY (remote)** **Job Description** Best Western Hotels & Resorts is a leading, glo...
  • 3/26/2024 12:00:00 AM

A
Nurse Aide in Training
  • American Senior Communities
  • Jeffersonville, IN
  • Hillcrest Village is currently hiring for our Nurse Aide in Training Program! Jeffersonville, Indiana Stepping stone to ...
  • 3/24/2024 12:00:00 AM

Louisville and Jefferson County have a combined area of 397.68 square miles (1,030.0 km2), of which 380.46 square miles (985.4 km2) is land and 17.23 square miles (44.6 km2) (4.33%) is covered by water. Louisville is southeasterly situated along the border between Kentucky and Indiana, the Ohio River, in north-central Kentucky at the Falls of the Ohio. Although situated in a Southern state, Louisville is influenced by both Southern and Midwestern culture. It is sometimes referred to as either one of the northernmost Southern cities or as one of the southernmost Northern cities in the United St...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$47,497 to $65,942
Louisville, Kentucky area prices
were up 1.2% from a year ago

Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019