Customer Service Trainer jobs in Kent, WA

• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

• High school diploma or college degree from an accredited college or university
• Fluent in Spanish
• Two to five years industry experience in medical revenue cycle management is required.
• Medical experience, either practical or classroom knowledge needed.
• Proven understanding of the medical revenue cycle.
• Demonstrated excellent verbal, written and interpersonal communication skills.
• Demonstrated knowledge of HIPAA rules and regulations.
• Attention to detail
• Good attendance record
• Proven ability to work collaboratively in a team environment
• Demonstrated ability to perform work in alignment with company mission and values
• Proven PC proficiency in MS Office Suite Applications

• Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Occasional lifting may be required up to 25 lbs.
• Must be able to sit for extended periods of time with frequent bending and stooping

• Must be able to work any 8 hr. shift, Monday – Friday 6:00 AM – 6:00 PM and occasional Saturdays
• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position

Experience

• Onsite at the University of New Mexico

Education

• High School or better

Behaviors

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Peer Recognition: Inspired to perform well by the praise of coworkers