Customer Service Trainer jobs in Garden Grove, CA

At Service All-Stars Plumbing, Heating, and Air, we're elevating comfort across the LA and OC regions, ensuring our clients' utmost satisfaction. Our commitment is to make your living and working environments not just comfortable, but healthy too. No challenge is too grand or modest for our skilled hands. Whether it's residential needs or light commercial projects, we've got you covered—from seamless installations and drain clearings to routine maintenance for peak system performance, we handle it all with expertise. Fully bonded and insured, our team at Service All-Stars brings trusted HVAC and Plumbing services to your doorstep. Since 2013, we've been building our reputation in the greater Los Angeles area, completing over 20,000 projects and accumulating a wealth of five-star reviews that speak to the quality of our work. We stand behind our service with ten industry-leading guarantees. With Service All-Stars, you're choosing a partner that's committed to excellence in your home or business.
Job Summary: We are seeking a highly motivated and experienced Sales Trainer to join our team. As a Sales Trainer, you will be responsible for developing and delivering effective training programs to enhance the sales skills and performance of our sales team. You will play a crucial role in driving sales success and achieving company goals. Responsibilities: - Design and deliver comprehensive sales training programs for new hires and existing sales team members - Conduct training sessions in both classroom and virtual settings - Develop training materials, including presentations, job aids, and e-learning modules - Collaborate with sales managers to identify training needs and create customized training plans - Assess the effectiveness of training programs through evaluations and feedback - Provide ongoing coaching and support to sales team members to reinforce learning and improve performance - Stay updated on industry trends, best practices, and new sales techniques through continuous research - Collaborate with cross-functional teams, such as Talent Management, Human Resources, and Sales Operations, to align training initiatives with organizational goals - Utilize learning technologies, such as SharePoint or other learning management systems, to deliver and track training content - Assist in the development of succession planning strategies for the sales team Skills: - Proven experience in sales training or related field - Strong knowledge of instructional design principles and adult learning theory - Excellent presentation skills with the ability to engage and motivate learners - Proficient in using learning technologies and tools for content development and delivery - Familiarity with performance management processes to assess individual and team performance gaps - Ability to conduct research on industry trends, competitor analysis, and best practices in sales training - Strong talent management skills to identify high-potential individuals for future leadership roles within the sales organization - Experience in technical writing for creating clear and concise training materials - Strong organizational skills with the ability to manage multiple projects simultaneously Join our dynamic team as a Sales Trainer and make a significant impact on the success of our sales organization. Apply now to be part of our growing company.

Job Type: Full-time

Pay: $51,267.00 - $55,144.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Anaheim, CA 92806: Relocate before starting work (Required)

Work Location: In person