Customer Service Trainer jobs in Daly City, CA
Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Customer Service Trainer jobs
Customer Advisor
- EZ Service Srl
-
San Francisco, CA
FULL_TIME
- ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future. YOUR OPPORTUNITY As a Customer Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service. Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image. Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand. HOW YOU WILL CONTRIBUTE Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset. Demonstrate an entrepreneurial mindset in developing the business. Consistently and effectively networks to attract new customers and develop a customer database. Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping. Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options. Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs. Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience. Leverage “Zegna Stories” to support and enhance the selling ceremony - Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines. Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls). Utilize CRM software as the primary tool for after-sales communication Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc. Drive and perform onsite audits of store physical inventories Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits. Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met. When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager. Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill Adhere to Zegna store operations and time and attendance policies and standards. WHO YOU ARE: Is passionate and open-minded Ability to self-learn and self-develop Generates customer delight Proficient with digital technology Familiar with Apple products is a plus Excellent written and verbal communication skills The hiring range for this position ranges from $18-$20/hr. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
- 12 Days Ago
Customer Advisor
- EZ Service Srl
-
San Francisco, CA
FULL_TIME
- ABOUT ZEGNA Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in...
- 12 Days Ago
Entry Level Traveling Customer Trainer
- Reynolds and Reynolds
-
San Francisco, CA
FULL_TIME
- Position description:The Training Department plays a crucial role in connecting our customers to our software. The main purpose of this position is to help our customers make a smooth conversion to th...
- 22 Days Ago
Customer Advisor (San Francisco Bay Area)
- Communication Service for the Deaf, Inc
-
San Francisco, CA
FULL_TIME
- DescriptionSupports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard ...
- 1 Day Ago
Customer Service
- Third Party CS
-
San Rafael, CA
FULL_TIME
- Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide t...
- 25 Days Ago
Customer Service
- Third Party CS
-
San Mateo, CA
FULL_TIME
- Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers’ needs and provide t...
- 26 Days Ago
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0 Customer Service Trainer jobs found in Daly City, CA area
Bilingual Member Service Representative (Mandarin/Cantonese)
- A-Line Staffing Solutions
-
Alameda, CA
- Job Description Job Description Now hiring a Bilingual Member Service Representative in Alameda, CA. This MSR position r...
- 4/22/2024 12:00:00 AM
Customer Service Representative ( REMOTE WORK )
- Morphius Corp
-
San Francisco, CA
- MUST RESIDE IN CALIFORNIA!! We are a rapidly growing company that has more clients than we can see. We understand that i...
- 4/22/2024 12:00:00 AM
Store Support Supervisor (Customer Service, Front End Support) - Full Time
- Whole Foods Market IP, L.P.
-
San Francisco, CA
- Job Description Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flo...
- 4/21/2024 12:00:00 AM
Member Services Representative - Hybrid Remote
- VetJobs
-
Alameda, CA
- Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
- 4/20/2024 12:00:00 AM
Member Services Supervisor - Hybrid Remote
- VetJobs
-
Alameda, CA
- Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
- 4/20/2024 12:00:00 AM
Member Services Representative I Bilingual Spanish - Hybrid Remote
- VetJobs
-
Alameda, CA
- Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qual...
- 4/20/2024 12:00:00 AM
Customer Support Representative - Temp to Hire (remote)
- Fitbod, Inc.
-
San Francisco, CA
- ???? **Privacy Notice** **Customer Support Representative - Temp to Hire (remote)** San Francisco / Operations / Full-ti...
- 4/20/2024 12:00:00 AM
Assistant General Manager
- iFLY World
-
Union City, CA
- ** Assistant General Manager** **Job Category****:** Operations **Requisition Number****:** ASSIS002984 Showing 1 locati...
- 4/19/2024 12:00:00 AM
About Daly City, California
Daly City (/ˈdeɪli/) is the largest city in San Mateo County, California, United States, with an estimated 2014 population of 106,094. Located immediately south of San Francisco, it is named in honor of businessman and landowner John Donald Daly.
According to the United States Census Bureau, the city has a total area of 7.7 square miles (20 km2), all land.
Daly City is bordered by the cities of San Francisco, Brisbane, Pacifica, South San Francisco, and the town of Colma. The city borders several unincorporated areas of San Mateo County. It surrounds Broadmoor, borders San Bruno Mountain State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Trainer jobs
$62,694 to $87,042
Daly City, California area prices
were up 4.5% from a year ago
were up 4.5% from a year ago
What does a Customer Service Trainer do?
Customer Service Trainer in High Point, NC
Ensure optimal levels of customer satisfaction and compile all feedback to analyze work of employees.
December 27, 2019
Customer Service Trainer in Toledo, OH
The specific duties of customer service representatives vary by industry.
December 11, 2019
Customer Service Trainer in Rochester, NY
Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.
December 08, 2019