Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative and Dispatcher. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a full-time position with flexible hours, competitive pay, and a family environment!
Responsibilities:
- Assist customers with inquiries, concerns, and requests via phone, or email
- Provide accurate and timely information regarding service availability, pricing, and delivery
- Utilize phone systems and transportation management software to track driver and update customers on their service ETA
- Enter data into our system accurately and efficiently
- Assist with dispatching drivers and managing routes using GPS technology
- Handle customer complaints or escalations in a professional manner, ensuring prompt resolution
- Maintain a high level of product knowledge to effectively address customer inquiries
Skills:
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficient in using phone systems and transportation management software
- Knowledge of the area and types of equipment needed
- Ability to handle multiple tasks simultaneously while maintaining a high level of accuracy
- Previous experience in dispatching or customer service roles is preferred
We offer competitive pay, comprehensive benefits, including health insurance, retirement plans, paid time off, and other great benefits. If you are a motivated individual with excellent customer service skills and a passion for transportation, we would love to hear from you.
Note: We are seeking full time employees, with schedule flexibility, and availability.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 – 50 per week
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Work Location: In person
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