Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Customer Service
Effectively manage incoming calls from clients and debtors
Identify and assess clients’ needs to achieve satisfaction
Complete computer updates and records
Provide accurate, valid and complete information by using the right methods
Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Ability to adapt/respond to different types of callers
Requirements
Proven customer support experience
Previous call center experience a plus
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma or GED
Strong computer skills, including Microsoft office suite of products
Ability to learn and use new company specific software
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0 Customer Service Trainer jobs found in Alexandria, LA area