Customer Service Trainer delivers training programs for customer service representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Service Trainer leads skill development training and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Service Trainer provides input to assess training effectiveness and define future needs. May require a bachelor's degree. Typically reports to a supervisor or manager. The Customer Service Trainer occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Customer Service Trainer typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)
Description
Job description
Inbound Customer Service Representative at SMART Customer Solutions
If you like GREAT pay and working with enthusiastic team members in a FUN environment, you’ll enjoy your career with us!
We are looking for a Call Center Representative that will be the liaison between our company and its current customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; while keeping customer satisfaction at the core of every decision and behavior.
Acceptable attendance at current and previous work history is mandatory and will be verified. Maintaining attendance while in this position is critical in order to maintain your position with SMART.
Basic job responsibilities include:
You are a perfect fit for the job:
We offer paid training and a competitive starting wage.
What we promise employees:
· Dental and Vision Insurance
· Life Insurance after 180 days
Think you have what it takes?! We would love to hear from you and get you started on the SMART path!
Call 844-811-8811 to apply today!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Requirements