Customer Service Team Leader jobs in Waterbury, CT

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Team Leader
  • H&R Block
  • Torrington, CT FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.

    We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Horizons 2025. Our end goal is simple: bigger ambitions, faster transformation, and extraordinary results. It's an exciting time to be a part of H&R Block!

    At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

    A Typical Day...
    Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year.

    Joining us as a Team Leader, you'll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office.

    You'll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. We'll help you advance your knowledge and skills you'll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

    You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
  • 20 Days Ago

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Team Leader
  • H&R Block
  • Thomaston, CT FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 22 Days Ago

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Team Leader
  • Chick-fil-A
  • Southington, CT FULL_TIME
  • A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character...
  • 23 Days Ago

6
TEAM LEADER
  • 618 Main Clothing Corp.
  • Waterbury, CT PART_TIME
  • Job Summary: The Team Lead is responsible for supporting the Management Team by demonstrating a Selling Behavior, Floor Leadership and promote a Positive Work environment. ESSENTIAL FUNCTIONS:  Assis...
  • 15 Days Ago

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Team leader
  • H&R Block
  • Wolcott, CT FULL_TIME
  • Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We al...
  • 18 Days Ago

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Team Leader
  • The Grounds Guys of Southbury
  • Waterbury, CT FULL_TIME
  • We began with a single vision shared between 10 brothers. Originally, we opened our doors as Sunshine Grounds Care in 1987. As time passed and more brothers joined in the project, it became a widely r...
  • Just Posted

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0 Customer Service Team Leader jobs found in Waterbury, CT area

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Customer Service Representative - Work From Home>
  • Garner Health
  • Naugatuck, CT
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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Head Adventure Coach
  • AEG
  • Suffield, CT
  • Reports to:Executive Director & Camp Life Director Academy Camps is an overnight sports-specific sleepaway experience on...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Cheshire, CT
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Support Agent, Alderley Park, Cheshire
  • Quint Group
  • Cheshire, CT
  • ** Customer Support Agent** * Full-time * Credit Intelligence * Glasshouse, Alderley Park, Cheshire Our Customer Service...
  • 3/28/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Naugatuck, CT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Naugatuck, CT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Cheshire, CT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Executive
  • Redrobinrec
  • Cheshire, CT
  • Customer Service / Account Executive 20,000 plus bonus 30,000 (Un capped) **Job description** Internal Account Executive...
  • 3/27/2024 12:00:00 AM

Waterbury (nicknamed "The Brass City") is a city in the U.S. state of Connecticut on the Naugatuck River, 33 miles southwest of Hartford and 77 miles northeast of New York City. Waterbury is the second-largest city in New Haven County, Connecticut. As of the 2010 census, Waterbury had a population of 110,366, making it the 10th largest city in the New York Metropolitan Area, 9th largest city in New England and the 5th largest city in Connecticut. Throughout the first half of the 20th century, Waterbury had large industrial interests and was the leading center in the United States for the manu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$61,598 to $80,673
Waterbury, Connecticut area prices
were up 1.7% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020