Customer Service Team Leader jobs in Vermont

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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FT Customer Service Leader
  • Hannaford
  • Brattleboro, VT FULL_TIME
  • Address: USA-VT-Brattleboro-896 Putney Road Unit 5
    Store Code: Store 08397 Customer Service (7249289)

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.


    DUTIES AND RESPONSIBILITIES

    • Observe and follow all company policies and established procedures.
    • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
    • Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
    • Assist in special projects and perform other functions as assigned by supervision.
    • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
    • Observe security standards by staying alert and being aware of customers’ actions and behavior. Report to manager or security any abnormal behavior.
    • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
    • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
    • Frequently, perform cashier and/or bagging functions
    • Frequently, perform service desk/kiosk and if trained, bookkeeper functions
    • Perform all other duties as assigned.

    QUALIFICATIONS

    • Effective communication and customer service skills.
    • Must meet minimum age requirements to perform specific job functions (18 years of age).
    • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
    • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

    Prerequisite Training:
    • Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
    • Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

    Physical Requirements

    • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
    • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
    • Push or pull up to 75 pounds on occasion.
    • Work in and out of inclement weather when necessary.
    • Gather up to five shopping carts and push them to designated areas.
    • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
    • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

    PREFERRED REQUIREMENTS

    • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
    • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
    • Handle cash pickups and change orders as requested and log as required.
    • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
    • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
    • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
    • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


    Salary range is between $17.35 - $24.75 Hrly

    Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

    Job Requisition: 348505_external_USA-VT-Brattleboro_3242024
  • Just Posted

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FT Customer Service Leader
  • Hannaford
  • Bradford, VT FULL_TIME
  • Address: USA-VT-Bradford-586 Lower Plain Store Code: Store 08426 CUSTOMER SERVICE (7249781) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is sti...
  • Just Posted

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PT Customer Service Leader
  • Hannaford Supermarkets
  • Brattleboro, VT FULL_TIME
  • Address: USA-VT-Brattleboro-896 Putney Road Unit 5 Store Code: Store 08397 Customer Service (7249289) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, ...
  • Just Posted

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PT Customer Service Leader
  • Hannaford Supermarkets
  • St. Albans, VT FULL_TIME
  • Address: USA-VT-St Albans-290 Highgate Commons Rd Store Code: Store 08355 Customer Service (7247296) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, a...
  • Just Posted

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PT Customer Service Leader
  • Hannaford
  • St Albans, VT FULL_TIME
  • Address: USA-VT-St Albans-290 Highgate Commons Rd Store Code: Store 08355 Customer Service (7247296) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, a...
  • Just Posted

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Customer service leader
  • Hannaford
  • Bradford, VT FULL_TIME
  • Address : USA-VT-Bradford-586 Lower Plain Store Code : Store 08426 CUSTOMER SERVICE (7249781) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is s...
  • Just Posted

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Customer Service Team Leader
  • AZCO Corp
  • Fairfield, NJ
  • Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
  • 3/28/2024 12:00:00 AM

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Customer Service Team Leader
  • Raley's Supermarkets
  • Yerington, NV
  • Overview: We are now hiring Great People Who Care! A successful Customer Service Team Leader engages their team to deliv...
  • 3/28/2024 12:00:00 AM

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Customer Service Team Leader
  • Domino
  • Denver, CO
  • * Competitive pay * 10% Team Member Achievement Dividend (TAD) bonus * Generous PTO/Vacation and sick time * Day 1 healt...
  • 3/26/2024 12:00:00 AM

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Customer Service Team Leader
  • romb.co.uk
  • Kent, OH
  • - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
  • 3/25/2024 12:00:00 AM

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Customer Service Team Leader
  • Meijer
  • Lexington, KY
  • Customer Service Team Leader page is loaded **Customer Service Team Leader** **Customer Service Team Leader** locationsM...
  • 3/24/2024 12:00:00 AM

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Operations Customer Service Team Leader
  • workingatdllgroup.com
  • Des Moines, IA
  • ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/24/2024 12:00:00 AM

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Customer Services Team Leader - Installation Apprenticeship
  • Wickes
  • Northampton, MA
  • Location: Northampton, Northamptonshire Salary: Excellent + Bonus + Benefits Wickes are a digitally led, service enabled...
  • 3/24/2024 12:00:00 AM

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Customer Services Team Leader Hertford 45/50k
  • Miwgroup
  • **Customer Services Team Leader Hertford 45/50k** Customer Services Team Leader Reporting to the Director of Customer Su...
  • 3/24/2024 12:00:00 AM

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$55,026 to $72,066

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