Customer Service Team Leader jobs in Suffolk, VA
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
PT Customer Service Leader
- Food Lion
-
Gloucester, VA
FULL_TIME
-
Address: USA-VA-Gloucester-7465 Hargett Blvd.
Store Code: Store 01472 Front End (7224602)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 370859_external_USA-VA-Gloucester - Just Posted
FT Customer Service Leader
- Food Lion
-
Newport, VA
FULL_TIME
- Address: USA-VA-Newport News-11712-0 Jefferson Ave Store Code: Store 00447 Front End (7210466) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serv...
- Just Posted
PT Customer Service Leader
- Food Lion
-
Smithfield, VA
FULL_TIME
- Address: USA-VA-Smithfield-1941 S Church Street Store Code: Store 00849 FRONT END (7215917) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve s...
- 1 Day Ago
FT Customer Service Leader
- Food Lion
-
Smithfield, VA
FULL_TIME
- Address: USA-VA-Smithfield-1941 S Church Street Store Code: Store 00849 FRONT END (7215917) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve s...
- 1 Day Ago
FT Customer Service Leader
- Food Lion
-
Kilmarnock, VA
FULL_TIME
- Address: USA-VA-Kilmarnock-424 North Main Street Store Code: Store 00372 Front End (7209227) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve ...
- 1 Day Ago
PT Customer Service Leader
- Food Lion
-
Mathews, VA
FULL_TIME
- Address: USA-VA-Mathews-183 Main St Store Code: Store 02578 Front End (7234108) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. T...
- Just Posted
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0 Customer Service Team Leader jobs found in Suffolk, VA area
Customer Service Team Leader
- CMP Global
-
Suffolk, VA
- Job Description Job Description CMP Global, a leading provider of Marine Products, Construction, and Industrial solution...
- 4/18/2024 12:00:00 AM
member service representative
- Excel Fitness
-
Suffolk, VA
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/18/2024 12:00:00 AM
Lead Service Associate
- Rite Aid
-
Suffolk, VA
- Lead Service Associate Contribute to our mission to improve Health and Wellness in your community. Become a Rite Aid Lea...
- 4/18/2024 12:00:00 AM
Patient Service Representative
- Dental Care Alliance
-
Suffolk, VA
- Overview: We are looking for a Patient Service Representative in Suffolk, VA 23435 to assist our clinical team by provid...
- 4/18/2024 12:00:00 AM
FT Customer Support Specialist - Work From Home>
- Stronghold
-
Suffolk, VA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
- 4/17/2024 12:00:00 AM
Customer Service Advisor
- suffolkcarersmatter.org.uk
-
Suffolk, VA
- **Customer Service Advisor** Remuneration:20,000 23,000pa, Pension, Holidays and BenefitsLocation:Bury St. Edmunds, Suff...
- 4/16/2024 12:00:00 AM
T-Mobile Neighborhood Retailer Sales Associate
- GP Mobile
-
Suffolk, VA
- Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-M...
- 4/15/2024 12:00:00 AM
Account Representative
- SPECTRUM
-
Suffolk, VA
- Are you an outgoing professional who thrives when working independently? Do you enjoy getting out of the office and conn...
- 4/15/2024 12:00:00 AM
About Suffolk, Virginia
Suffolk is an independent city in the Commonwealth of Virginia. As of the 2017 census, the estimated population was 90,237. It is the largest city in Virginia by boundary land area as well as the 14th largest in the country.
Suffolk is located in the Hampton Roads metropolitan area which also includes the independent cities of Chesapeake, Hampton, Newport News, Norfolk, Portsmouth, and Virginia Beach, as well as other smaller cities, counties, and towns of Hampton Roads. With miles of waterfront property on the Nansemond and James River, present day Suffolk was formed in 1974 after consolidati...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,914 to $70,613
Suffolk, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020