Customer Service Team Leader jobs in Seaford, DE
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Leader
- Two Farms, Inc. (dba Royal Farms)
-
Laurel, DE
FULL_TIME
-
The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.
Duties and Responsibilities:
- Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
- Ensures the proper execution of assigned food service programs and procedures
- Supports and follows all safety and security initiatives
- Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
- Ensures the proper execution of all Royal Farms marketing programs
- Operates the point of sale (POS) and maintains proper cash controls
- Provides leadership to their retail team members that ensures a pleasant customer service experience
- Adheres to company policy for checking in external and internal vendors
- Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
- Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
- Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
- Completes other assigned tasks
- Has consistently demonstrated strong leadership skills
- Understands that their success depends upon their team’s success, encouraging and inspiring their coworkers to improve themselves
- Possesses strong written, verbal, and interpersonal communication skills
- Possesses strong supervisory and organizational skills
- Has at least 1 year of food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
- Has earned a high school diploma or GED
- Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
- Must be available to work all shifts, weekends, and holidays based on business needs.
- Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
- Can lift and carry 50 lbs
- Can lift, bend, and stand as many as eight (8) hours per shift.
- Just Posted
Customer Service Leader
- Two Farms, Inc. (dba Royal Farms)
-
Newark, DE
FULL_TIME
- The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
- Just Posted
PT Customer Service Leader
- Food Lion
-
Wilmington, DE
FULL_TIME
- Address: USA-DE-Wilmington-4401 Governor Printz Blvd Store Code: Store 02182 Front End (7230455) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we se...
- Just Posted
Customer Service Leader
- - 26454 Lewes Georgetown Hwy (Harbeson, DE)
-
Harbeson, DE
FULL_TIME
- The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
- Just Posted
Customer service leader
- Food Lion
-
Milford, DE
FULL_TIME
- PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Ma...
- Just Posted
Customer Service Leader
- - 295 S. Dupont Hwy.(Dover,DE)
-
Dover, DE
FULL_TIME
- The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
- Just Posted
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0 Customer Service Team Leader jobs found in Seaford, DE area
Customer Service Associate
- Wawa, Inc.
-
Georgetown, DE
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/23/2024 12:00:00 AM
Customer Service Representative / Office Administrative Assistant
- TPI Partners
-
Georgetown, DE
- Job Description Job Description We are seeking a Customer Service Representative / Office Administrative Assistant to jo...
- 4/22/2024 12:00:00 AM
Customer Service Assistant - Fixed term contract
- Sussex
-
Lewes, DE
- ** Customer Service Assistant - Fixed term contract** **Vacancy Information** Division / Department - Estates and Facili...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Go-Glass Joy, LLC
-
Lewes, DE
- Job Description Job Description FSLA Classification: Non-Exempt Job Type: Full-Time Supervisory Role: No At Go-Glass, ou...
- 4/22/2024 12:00:00 AM
Customer Service Leader
- Royal Farms
-
Georgetown, DE
- Description: The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of a...
- 4/21/2024 12:00:00 AM
PATIENT SERVICE REPRESENTATIVE - BEEBE MEDICAL GROUP - LEWES
- Beebe Healthcare
-
Lewes, DE
- Why Beebe?: Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfil...
- 4/21/2024 12:00:00 AM
PATIENT SERVICE REPRESENTATIVE - BEEBE MEDICAL GROUP - GEORGETOWN
- Beebe Healthcare
-
Georgetown, DE
- Why Beebe?: Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfil...
- 4/19/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Millsboro, DE
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/19/2024 12:00:00 AM
About Seaford, Delaware
Seaford is a city located along the Nanticoke River in Sussex County, Delaware. According to the 2010 Census Bureau figures, the population of the city is 6,928, an increase of 3.4% from the 2000 census. It is part of the Salisbury, Maryland-Delaware Metropolitan Statistical Area.
It is the largest city fully within Sussex County and was voted the 28th Best Small Town in America. It hosted the Seaford Eagles of the Eastern Shore Baseball League.
Seaford is located at 38°38′28″N 75°36′40″W / 38.64111°N 75.61111°W / 38.64111; -75.61111 (38.6412256, -75.6110381).
According to the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$59,644 to $78,117
Seaford, Delaware area prices
were up 1.0% from a year ago
were up 1.0% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020