Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
PLESE BRING RESUME TO THE FARMINGTON OFFICE TO APPLY!!!!
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers and resolving any issues or concerns
- Conduct outbound calls to follow up with customers and ensure their satisfaction
- Perform data entry tasks to update customer records and maintain accurate information
- Analyze customer feedback and identify areas for improvement in our products or services
- Maintain a high level of product knowledge to effectively address customer inquiries
Qualifications:
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Previous experience in customer service or a related field is preferred
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in using computer systems and navigating multiple software applications
- Ability to work well under pressure in a fast-paced environment
- Exceptional attention to detail and accuracy in data entry tasks
- Strong interpersonal skills with the ability to build rapport with customers
- Ability to adapt to changing priorities and handle multiple tasks simultaneously
Benefits:
- Competitive salary based on experience
- Opportunities for career advancement within the company
If you are passionate about providing excellent customer service and enjoy working in a dynamic team environment, we would love to hear from you. Apply today!```
PLESE BRING RESUME TO THE FARMINGTON OFFICE TO APPLY!!!!
Job Type: Full-time
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Work Location: In person
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