Customer Service Team Leader jobs in Saint Cloud, MN

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Customer Elation
  • Foley, MN PART_TIME,FULL_TIME
  • This position requires 60 days in person training at our Foley, MN location before remote work is possible.

    We are currently seeking 12:30PM-10PM and every 4th weekend availability.

    If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

    What is an Answering Service Operator?

    Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typist who loves tech, and customer service, read on!

    Overview

    As an extension of our customer's office, the Operator role is one of the most important at Elation Answering Service. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!

    Our Accountabilities

    • Adhere to Elation Answering Service call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
    • Create exceptional caller experiences that deliver meaningful connections with customers and callers.
    • Maintain accuracy, mindfulness, and strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
    • Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
    • Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

    Your Key Attributes

    • You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
    • You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
    • Your ability to understand and anticipate your customer's needs. You are service-oriented.
    • Your laser focus and high attention to detail allow you to accurately depict the spirit of a message while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
    • You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
    • You are positive and professional with a high degree of emotional intelligence.

    Working conditions

    Normally work takes place in an open office, call center environment with a diverse employee population. This is a coverage position that requires the ability to work a predictable and consistent schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer. Applicants must be 17 years of age or older to apply.

    Elation Answering Service is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!

    We are currently seeking full-time and part-time positions for weekends. Other shift times may be available after training and with experience and tenure.

    Customer Elation provided the following inclusive hiring information:

    We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

    Job Types: Full-time, Part-time

    Pay: From $18.20 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Referral program
    • Vision insurance

    Experience level:

    • No experience needed

    Shift:

    • 10 hour shift
    • 8 hour shift
    • Day shift
    • Night shift

    Weekly day range:

    • Weekends as needed

    Work setting:

    • Hybrid work

    Application Question(s):

    • You are aware that this position requires 60 days of in person training at our Foley, MN location before remote work is possible?

    Work Location: Hybrid remote in Foley, MN 56329

  • 3 Days Ago

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Customer Service Representative
  • Customer Elation
  • Hutchinson, MN PART_TIME,FULL_TIME
  • We are currently seeking 12:30PM-10PM and every 4th weekend availability.If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight a...
  • 3 Days Ago

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Customer Service Leader
  • Kwik Trip
  • Clearwater, MN FULL_TIME
  • Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Trip 104 Minimum Starting Pay: $17.00 Shift: Variable Guest Service Leader: Kwik Trip is seeking energetic, ...
  • 1 Month Ago

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Food Service Team Leader
  • K-12 by Elior
  • Sauk Centre, MN FULL_TIME
  • We are sorry. The job offer you are looking for is no longer available. Food Service Director Job Reference Number : 17060Employment Type : Full-Time, Onsite Segment : EducationBrand : K-12-by-EliorSt...
  • 24 Days Ago

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Customer Service Team Member
  • JAT Restaurants, LLC - Taco Johns
  • Monticello, MN FULL_TIME
  • Seeking a Qualified Customer Service Oriented Team Member in Monticello, MN Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's is ...
  • 19 Days Ago

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Customer Service Team Member
  • JAT Restaurants, LLC - Taco Johns
  • Sartell, MN FULL_TIME
  • Seeking a Qualified Customer Service Oriented Team Member in Sartell, MN Welcome to the wonderful world of Taco John's! In our ever-evolving need of servicing the customers we love, Taco John's is pro...
  • 20 Days Ago

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0 Customer Service Team Leader jobs found in Saint Cloud, MN area

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Customer Service Representative | Onsite (26509)
  • Dahl Consulting
  • Becker, MN
  • Job Description Job Description Looking for a new role in Becker, MN? Check out this opportunity! Dahl Consulting is cur...
  • 3/29/2024 12:00:00 AM

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Service Advisor - Truck Care - Hiring Event
  • Loves Travel Stops & Country Store
  • Saint Cloud, MN
  • Req ID:427711 Address: 8708 Crossing Drive Rockville, MN, 56301 Welcome to Loves! OBJECTIVE: Service Advisors drive sale...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Saint Cloud, MN
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/29/2024 12:00:00 AM

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PART TIME Member Services Representative
  • Planet Fitness
  • Saint Cloud, MN
  • NOW HIRING FOR PART TIME POSITIONS FOR OUR ST. CLOUD LOCATION Job Summary The Member Services Representative will be res...
  • 3/28/2024 12:00:00 AM

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Customer Contact Assistant I | Full Time 12p-8:30p | CentraCare Plaza
  • CentraCare Health System
  • Saint Cloud, MN
  • Find your purpose as a Customer Contact Assistant for CentraCare! Location: St. Cloud - CentraCare Plaza | After initial...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Saint Cloud, MN
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Saint Cloud, MN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Patient Access Assistant | Headache Center
  • CentraCare
  • Saint Cloud, MN
  • Job Description Enjoy a rewarding career at CentraCare as a Patient Access Assistant at the Headache Center in Saint Clo...
  • 3/26/2024 12:00:00 AM

St. Cloud is a city in the U.S. state of Minnesota and the largest population center in the state's central region. Its population is 67,984 according to the 2017 US census estimates, making it Minnesota's tenth largest city. St. Cloud is the county seat of Stearns County and was named after the city of Saint-Cloud, France (in Île-de-France, near Paris), which was named after the 6th-century French monk Clodoald. Though mostly in Stearns County, St. Cloud also extends into Benton and Sherburne counties, and straddles the Mississippi River. It is the center of a small, contiguous urban area tot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$54,803 to $71,774
Saint Cloud, Minnesota area prices
were up 1.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020