Customer Service Team Leader jobs in Rock Hill, SC
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
PT Customer Service Leader
- Food Lion
-
Rock Hill, SC
FULL_TIME
-
Address: USA-SC-Rock Hill-1720 Ebenezer Road
Store Code: Store 02537 Front End (7233085)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned
QUALIFICATIONS
• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
• Ability to use computers and other communication systems required to perform job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
• Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check ID cards, checks, invoices and other written documents
• BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 216451_external_USA-SC-Rock-Hill - 1 Day Ago
PT Customer Service Leader
- Food Lion
-
Lancaster, SC
FULL_TIME
- Address: USA-SC-Lancaster-1730 Airport Road Store Code: Store 01209 Front End (7219925) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since...
- 1 Day Ago
PT Customer Service Leader
- Food Lion
-
York, SC
FULL_TIME
- Address: USA-SC-York-1095 Filbert Highway Store Code: Store 02830 Front End (7237753) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
- 2 Days Ago
FT Customer Service Leader
- Food Lion
-
Rock Hill, SC
FULL_TIME
- Address: USA-SC-Rock Hill-1720 Ebenezer Road Store Code: Store 02537 Front End (7233085) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
- 2 Days Ago
PT Customer Service Leader
- Food Lion
-
Fort Mill, SC
FULL_TIME
- Address: USA-SC-Fort Mill-1360 East Hwy 160 Store Code: Store 01680 Front End (7228445) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since...
- 3 Days Ago
Corporate Service Specialist, Compressor Technique- USA (South and East regions)
- Atlas Copco Compressors LLC -North America Customer Center
-
Rock Hill, SC
FULL_TIME
- Corporate Service Specialist, Compressor Technique- USA (South and East regions) Functional area: Service Country: United States City: Multiple Company name: Atlas Copco Compressors LLC Date of postin...
- 2 Months Ago
Filters
- Current Active Filter
- Rock Hill, SC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Team Leader jobs found in Rock Hill, SC area
Patient Coordinator
- Stanton Optical
-
Rock Hill, SC
- Reports to: Store (Brand) Manager Location: On-site Store Location Are you passionate about helping others? Do you see y...
- 4/19/2024 12:00:00 AM
Patient Access Lead Representative - Full Time, Night Shift, weekends and holidays
- Tenet Healthcare Corporation
-
Rock Hill, SC
- As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry exp...
- 4/19/2024 12:00:00 AM
Customer Service Representative - Work From Home>
- Healthon
-
Fort Mill, SC
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
- 4/19/2024 12:00:00 AM
CLIENT SERVICE REP
- Baxter Veterinary Clinic
-
Fort Mill, SC
- Job Description Job Description JOB DESCRIPTION Client Service Representative (CSR) REPORTS TO: Hospital Owner, Hospital...
- 4/18/2024 12:00:00 AM
Customer Service Lead
- Earth Fare
-
Fort Mill, SC
- Job Details Job Location Earth Fare Fort Mill - Fort Mill, SC Position Type Full-Time/Part-Time Salary Range $13.00 - $1...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- Catapult
-
Fort Mill, SC
- Job description E.W. Process has been a trusted partner in industrial fluid handling equipment for over 30 years. Today,...
- 4/18/2024 12:00:00 AM
Customer Service Representative
- Unique Loom LLC
-
Fort Mill, SC
- Customer Service Representative Description We are actively seeking experienced and passionate Customer Service Represen...
- 4/17/2024 12:00:00 AM
Service Center Manager
- DOC Maintenance Inc
-
Rock Hill, SC
- Job Description Job Description Description: Are you looking for an opportunity to take your expertise and join an indus...
- 4/16/2024 12:00:00 AM
About Rock Hill, South Carolina
Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937.
The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people.
The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$55,461 to $72,639
Rock Hill, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020