Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
NO EXPERIENCE NECESSARY APPLY TODAY. MUST HAVE VALID DRIVERS LICENSE
We are seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring a positive experience. If you have excellent communication skills and enjoy working in a fast-paced environment, we would love to hear from you.
```Duties```
- Greet customers and provide them with prompt and courteous service
- Assist customers with their inquiries, concerns, and requests
- Process customer orders and payments accurately
- Handle cash transactions and operate cash registers or point-of-sale (POS) systems
- Maintain cleanliness and organization of the customer service area
- Collaborate with other team members to ensure efficient operations
- Follow company policies and procedures to ensure customer satisfaction
```Experience```
- Previous experience in customer service, preferably in a restaurant or retail setting
- Knowledge of food preparation and handling procedures is a plus
- Familiarity with cash handling and operating POS systems (e.g., Aloha POS)
- Ability to bus tables and maintain cleanliness in a fast-paced environment
- Basic understanding of retail math for handling transactions accurately
- Willingness to help out in various areas of the establishment as needed
If you are passionate about providing exceptional customer service, have strong communication skills, and enjoy working in a dynamic team environment, we encourage you to apply. Join our team today and be part of creating memorable experiences for our valued customers.
Job Type: Part-time
Pay: $17.43 - $20.99 per hour
Expected hours: 40 per week
Benefits:
Shift:
Weekly day range:
Ability to Relocate:
Work Location: In person
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