Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist - Customer Service Rep in Pine Bluff, AR. You'll enjoy a competitive salary ranging from $32,000 to $42,000 annually, coupled with an extensive benefits package. This includes health, dental, vision, a flexible spending account (FSA), retirement plans, paid vacation, paid holidays, paid training, company-provided uniforms, and ample opportunities for career advancement!
WHAT YOUR DAY ENTAILS
As a Customer Care Specialist - Customer Service Rep, your workweek will be full-time, Monday through Friday, between 8 AM and 4:30 PM, offering flexibility for extended hours, nights, or weekends when required.
Your day is a dynamic blend of answering customer calls, booking jobs, and conducting follow-ups to ensure a positive customer experience. Your adept communication skills shine as you engage with customers, vendors, and internal teams via phone, email, and written correspondence. Proactively reaching out for appointment reminders and maintaining an accurate customer database showcase your initiative and organizational prowess. Your commitment to customer satisfaction is evident as you promptly address service issues and navigate conflict resolution with professionalism, ensuring a seamless and efficient operation.
OUR IDEAL CANDIDATE
We're looking for a Customer Care Specialist - Customer Service Rep who can meet the following requirements:
Having customer service experience is preferred but not required!
COME THRIVE WITH US!
At Bert Black Service Companies, we are dedicated to providing exceptional repair services to our customers. With over 45 years of experience, our mission is to deliver outstanding results while maintaining the highest standards of professionalism, integrity, and customer satisfaction. Join our reputable company and contribute to our legacy of excellence!
Our initial application process is designed to be quick, easy, and mobile-friendly. Unlock a world of opportunities for career advancement with Bert Black Service Companies. Your exciting journey starts now!
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0 Customer Service Team Leader jobs found in Pine Bluff, AR area