Customer Service Team Leader jobs in Pine Bluff, AR

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Care Specialist - Customer Service Rep
  • Bert Black Service Companies
  • Bluff, AR FULL_TIME
  • Elevate your career with Bert Black Service Companies! We're on the lookout for a dynamic individual to join our team as a Customer Care Specialist - Customer Service Rep in Pine Bluff, AR. You'll enjoy a competitive salary ranging from $32,000 to $42,000 annually, coupled with an extensive benefits package. This includes health, dental, vision, a flexible spending account (FSA), retirement plans, paid vacation, paid holidays, paid training, company-provided uniforms, and ample opportunities for career advancement!


    WHAT YOUR DAY ENTAILS

    As a Customer Care Specialist - Customer Service Rep, your workweek will be full-time, Monday through Friday, between 8 AM and 4:30 PM, offering flexibility for extended hours, nights, or weekends when required.

    Your day is a dynamic blend of answering customer calls, booking jobs, and conducting follow-ups to ensure a positive customer experience. Your adept communication skills shine as you engage with customers, vendors, and internal teams via phone, email, and written correspondence. Proactively reaching out for appointment reminders and maintaining an accurate customer database showcase your initiative and organizational prowess. Your commitment to customer satisfaction is evident as you promptly address service issues and navigate conflict resolution with professionalism, ensuring a seamless and efficient operation.


    OUR IDEAL CANDIDATE

    We're looking for a Customer Care Specialist - Customer Service Rep who can meet the following requirements:

    • High school diploma or equivalent
    • Strong ability to communicate clearly in a positive, nurturing manner
    • Basic computer skills
    • Geographical knowledge of the service area and/or map reading skills
    • Excellent customer service skills with the desire to exceed customer expectations
    • Highly organized with good attention to detail
    • Thrives in a team-oriented environment

    Having customer service experience is preferred but not required!


    COME THRIVE WITH US!

    At Bert Black Service Companies, we are dedicated to providing exceptional repair services to our customers. With over 45 years of experience, our mission is to deliver outstanding results while maintaining the highest standards of professionalism, integrity, and customer satisfaction. Join our reputable company and contribute to our legacy of excellence!

    Our initial application process is designed to be quick, easy, and mobile-friendly. Unlock a world of opportunities for career advancement with Bert Black Service Companies. Your exciting journey starts now!

  • 1 Day Ago

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Team Leader
  • Burger King
  • Stuttgart, AR FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 21 Days Ago

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Team Leader
  • H&R Block
  • Stuttgart, AR FULL_TIME
  • At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe i...
  • 24 Days Ago

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Team Leader
  • Carrols Corporation
  • Stuttgart, AR FULL_TIME
  • Team MemberOpportunity Awaits!Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-pac...
  • 1 Month Ago

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Team Leader
  • Tractor Supply Company
  • Stuttgart, AR FULL_TIME
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering a Le...
  • 1 Month Ago

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Customer Care Specialist
  • Bert Black Service Companies
  • Bluff, AR FULL_TIME
  • Are you ready to embark on an exciting career journey? Look no further! Bert Black Service Companies, nestled in the vibrant city of Pine Bluff, AR, is searching for a dedicated individual to join our...
  • 21 Days Ago

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0 Customer Service Team Leader jobs found in Pine Bluff, AR area

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Remote Licensed Marriage and Family Therapist
  • Headway
  • Pine Bluff, AR
  • Remote Licensed Marriage and Family Therapist (LMFT) Wage: Between $120-$131 an hour Are you a Licensed Marriage and Fam...
  • 3/29/2024 12:00:00 AM

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Local Class A CDL Driver - Lubricants
  • The McPherson Companies
  • Pine Bluff, AR
  • General Summary: The primary responsibility of the Lubes Delivery Agent is to provide our customers with uninterrupted s...
  • 3/29/2024 12:00:00 AM

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Remote Licensed Professional Counselor
  • Headway
  • Pine Bluff, AR
  • Remote Licensed Professional Counselor (LPC) Wage: Between $120-$131 an hour Are you a Licensed Professional Counselor l...
  • 3/29/2024 12:00:00 AM

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Remote Licensed Clinical Psychologist
  • Headway
  • Pine Bluff, AR
  • Remote Licensed Clinical Psychologist Wage: Between $166-$196 an hour Are you a Licensed Clinical Psychologist looking t...
  • 3/29/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Pine Bluff, AR
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Pine Bluff, AR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Pine Bluff, AR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Schnitzer Steel Industries, Inc.
  • Little Rock, AR
  • Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Ser...
  • 3/27/2024 12:00:00 AM

Pine Bluff is the tenth-largest city in the state of Arkansas and the county seat of Jefferson County. It is the principal city of the Pine Bluff Metropolitan Statistical Area and part of the Little Rock-North Little Rock-Pine Bluff Combined Statistical Area. The population of the city was 49,083 in the 2010 Census with 2017 estimates showing a decline to 42,984. The city is situated in the Southeast section of the Arkansas Delta and straddles the Arkansas Timberlands region to its west. Its topography is flat with wide expanses of farmland, consistent with other places in the Delta Lowlands....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$51,141 to $66,977
Pine Bluff, Arkansas area prices
were up 1.2% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020