Customer Service Team Leader jobs in Oklahoma

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a Customer Service Agent, you will be responsible for delivering exceptional service to our clients and ensuring their satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping customers.

Responsibilities

• Provide prompt and courteous support to customers via phone, email, and chat
• Resolve customer queries in a timely and professional manner
• Assist customers with product selection, order placement, and tracking
• Handle customer complaints and escalate issues as necessary
• Collaborate with internal teams to address customer concerns and ensure a smooth resolution
• Maintain accurate customer records and update information as needed
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements

• High school diploma or equivalent required; Associate's degree preferred
• Minimum of 1 year experience in a customer service role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize tasks effectively
• Detail-oriented with exceptional organizational skills
• Proficient in using CRM systems and MS Office applications