Customer Service Team Leader jobs in Newport News, VA

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

F
PT Customer Service Leader
  • Food Lion
  • Smithfield, VA FULL_TIME
  • Address: USA-VA-Smithfield-1941 S Church Street
    Store Code: Store 00849 FRONT END (7215917)

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    PRIMARY PURPOSE

    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

    DUTIES AND RESPONSIBILITIES

    • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
    • Greet each customer and uses his or her name whenever possible
    • Avoid personal conversations with other associates when customers are present
    • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
    • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
    • Ensure work station and front end area of the store has a neat and clean presentation
    • Maintains proper knowledge of all sales associate register functions and Front End accounting services
    • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
    • Ensure the MVP savings center KIOSK is filled with paper and properly working
    • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
    • Performs the task of the customer lead as needed to ensure service standards are maintained
    • Maintain alertness and calls for assistance when needed to service customers per service standards
    • Is courteous and helpful to other associates
    • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
    • Adhere to all company guidelines, policies and standard practices
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Notify QA of any cleaning issues or maintenance required on front end
    • Successfully complete computer based training (CBT) and training aid courses
    • Perform all other duties as assigned

    QUALIFICATIONS

    • High school graduate or equivalent preferred
    • Effective communication and customer service skills
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to perform the technical requirements of cashier and service center
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

    PHYSICAL REQUIREMENTS

    • Ability to use computers and other communication systems required to perform job functions
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
    • Pull or push up to 75 lbs. on occasion
    • Stand 100% of the time, frequently walking short distances
    • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
    • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check ID cards, checks, invoices and other written documents
    • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room


    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 373659_external_USA-VA-Smithfield
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F
FT Customer Service Leader
  • Food Lion
  • Smithfield, VA FULL_TIME
  • Address: USA-VA-Smithfield-1941 S Church Street Store Code: Store 00849 FRONT END (7215917) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve s...
  • Just Posted
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F
Customer service leader
  • Food Lion
  • Gloucester, VA FULL_TIME
  • PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Ma...
  • Just Posted
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F
PT Customer Service Leader
  • Food Lion
  • Hampton, VA FULL_TIME
  • Address: USA-VA-Hampton-1164 Big Bethel Road Store Code: Store 02605 Front End (7234776) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
  • Just Posted
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F
PT Customer Service Leader
  • Food Lion
  • Saluda, VA FULL_TIME
  • Address: USA-VA-Saluda-12532 Tidewater Trail Store Code: Store 01366 Front End (7222413) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
  • 1 Day Ago
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F
PT Customer Service Leader
  • Food Lion
  • Carrollton, VA FULL_TIME
  • Address: USA-VA-Carrollton-13478 Carrollton Blvd Store Code: Store 02562 FRONT END (7233716) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve ...
  • 2 Days Ago
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0 Customer Service Team Leader jobs found in Newport News, VA area

About Newport News, Virginia

Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water. The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$54,258 to $71,063
Newport News, Virginia area prices
were up 1.2% from a year ago
View detail

What does a Customer Service Team Leader do?

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020