Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
This is a temporary position that can lead to full time employment with full benifits and higher pay.
Responsibilities:
- Greet and welcome visitors in a professional and friendly manner
- Answer and direct phone calls to the appropriate department or individual
- Provide accurate information to callers or visitors regarding company services or products
- Schedule appointments and maintain calendars for staff members
- Receive, sort, and distribute mail and packages
- Maintain a clean and organized reception area
- Assist with administrative tasks such as filing, data entry, and photocopying
Skills:
- Excellent verbal and written communication skills
- Strong interpersonal skills with the ability to interact with individuals at all levels of the organization
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in all work tasks
- Professional appearance and demeanor
Please note that this is a general job description for a Receptionist position. The specific responsibilities and required skills may vary depending on the company and industry.
Job Type: Temporary
Pay: $18.00 - $19.00 per hour
Expected hours: 40 per week
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person