Customer Service Team Leader jobs in New Hampshire
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Representative & Operations Trainee
- The Recruiting Team
-
Manchester, NH
FULL_TIME
- Position Summary: The primary function of a customer service representative and operations trainee is to provide exceptional customer service to all customers and employees, and to learn all functional areas necessary to operate and manage a given branch. These functional areas will range from purchasing and inventory to basic accounting and billing, office administrative duties and general maintenance. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: Ensure over the phone, face to face and or written communications with customers representing the company’s culture, values and practices. Greet customers warmly and determine problems, orders or other reason for calling. Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional product and sales information. Take orders at the sales counter and or over the phone. Ability to use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Ensure showroom is clean and properly stocked. Maintain appropriate inventory levels in the yard, controlling shrinkage and damaged inventory. Assist with inventory management, control shrinkage, monthly cycle counting and close out procedures. Oversee that all delivery personnel adhere to OSHA and GMS policies while working in the warehouse and at the jobsite. Oversee the cleanliness and maintenance of warehouse and yard areas. Always maintain open and clear lines of communication with customers, informing them of any issues related to their order & delivery if they should arise. Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued. Work closely with the Operation or Warehouse Manager to direct the activities that concern delivery, warehouse and facilities. Assist with safety training and perform weekly and monthly management safety reviews. Work closely with the operations and related dispatch technology to assign and schedule materials to appropriate trucks to optimize delivery efficiencies. Verify order accuracies by examining invoices and confirming truck loads match while following OSHA & DOT safety and compliance guidelines for transportation. Maintain receiving, warehouse and distribution operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures Basic Qualifications: Minimum of 3 years of related work experience or Bachelor’s Degree Strong Microsoft office skills Be a team player, demonstrate attention to detail and have good organizational skills. Bilingual is a plus Exceptional computer skills Core Competencies: Ability to self-manage, show initiative and be proactive Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements: Must be able to remain in a stationary position in an office environment 70% of the time. Occasionally will move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in. these situations. Constantly working in office environment Required Cognitive Skills: Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks: Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs This job description is subject to change at any time. EQUAL OPPORTUNITY EMPLOYER Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
- 11 Days Ago
AE - Merchandising Team Leader (Assistant Manager) - US
- Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
-
United States, NH
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
- 6 Days Ago
AE - Merchandising Team Leader (Assistant Manager) - US
- Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
-
United States, NH
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
- 6 Days Ago
PT Customer Service Leader
- Hannaford
-
Exeter, NH
FULL_TIME
- Address: USA-NH-Exeter-141 Portsmouth Ave Store Code: Store 08435 CUSTOMER SERVICE (7249944) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is st...
- Just Posted
PT Customer Service Leader
- Hannaford
-
Bristol, NH
FULL_TIME
- Address: USA-NH-Bristol-505 Pleasant Street Store Code: Store 08441 Management (7250209) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still ...
- Just Posted
PT Customer Service Leader
- Hannaford
-
Dover, NH
FULL_TIME
- Address: USA-NH-Dover-833 Central Ave Store Code: Store 08373 Customer Service (7248068) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still ...
- 1 Day Ago
Customer Service Team Leader jobs at Popular Companies
Customer Service Team Leader
- Mathers
-
- **Job Description** With more than 250+ stores and 2000+ Team Members nationally, we are Australia's leading retailer an...
- 4/24/2024 12:00:00 AM
Customer Service Team Leader - Store #25 Full Time
- Northgate Market
-
Hawthorne, CA
- ** Customer Service Team Leader - Store #25 Full Time** **Job Category****:** Front End **Requisition Number****:** CUST...
- 4/24/2024 12:00:00 AM
Client Service Team Leader
- Bluespringwealth
-
Rockville, MD
- **Client Service Team Leader** * Rockville, MD * Full Time * Bernard Wolfe * Experienced Bluespring Wealth Partners on b...
- 4/24/2024 12:00:00 AM
Customer Service Team Leader
- Choice Fitness Elite
-
Peabody, MA
- Job Description Job Description We are looking for a full-time Customer Service Team Leader to oversee our evening and w...
- 4/22/2024 12:00:00 AM
Customer Service Team Leader - Store #45 Full Time
- Northgate Market
-
Southgate, MI
- ** Customer Service Team Leader - Store #45 Full Time** **Job Category****:** Front End **Requisition Number****:** CUST...
- 4/22/2024 12:00:00 AM
Customer Service Team Leader Loc. 163 - UniFirst Owensboro
- UniFirst Corp.
-
Taylor, MI
- **Customer Service Team Leader Loc. 163 - UniFirst Owensboro** **Location:** Taylor, Michigan **Job ID** 2201220 **Our T...
- 4/22/2024 12:00:00 AM
Customer Service Team Leader - Store #45 Full Time
- Northgate Markets
-
Southgate, MI
- ** Customer Service Team Leader - Store #45 Full Time** **Job Category****:** Front End **Requisition Number****:** CUST...
- 4/22/2024 12:00:00 AM
Customer Service Team Leader – German Speaking (Fixed term)
- BP Energy
-
- Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in ev...
- 4/11/2024 12:00:00 AM
About New Hampshire
New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$58,269 to $76,316
Most Popular Cities in New Hampshire for Customer Service Team Leader Jobs
What does a Customer Service Team Leader do?
Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020