Customer Service Team Leader jobs in Myrtle Beach, SC

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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PT Customer Service Leader
  • Food Lion
  • Myrtle, SC FULL_TIME
  • Address: USA-SC-Myrtle Beach-1241 38Th Avenue N
    Store Code: Store 02240 Front End (7231927)

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    PRIMARY PURPOSE

    To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

    DUTIES AND RESPONSIBILITIES

    • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
    • Greet each customer and uses his or her name whenever possible
    • Avoid personal conversations with other associates when customers are present
    • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
    • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
    • Ensure work station and front end area of the store has a neat and clean presentation
    • Maintains proper knowledge of all sales associate register functions and Front End accounting services
    • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
    • Ensure the MVP savings center KIOSK is filled with paper and properly working
    • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
    • Performs the task of the customer lead as needed to ensure service standards are maintained
    • Maintain alertness and calls for assistance when needed to service customers per service standards
    • Is courteous and helpful to other associates
    • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
    • Adhere to all company guidelines, policies and standard practices
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Notify QA of any cleaning issues or maintenance required on front end
    • Successfully complete computer based training (CBT) and training aid courses
    • Perform all other duties as assigned

    QUALIFICATIONS

    • High school graduate or equivalent preferred
    • Effective communication and customer service skills
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to perform the technical requirements of cashier and service center
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations

    PHYSICAL REQUIREMENTS

    • Ability to use computers and other communication systems required to perform job functions
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
    • Pull or push up to 75 lbs. on occasion
    • Stand 100% of the time, frequently walking short distances
    • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
    • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check ID cards, checks, invoices and other written documents
    • BOTTLES where applicable: Move empty bottles and containers from the front end to the back room


    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 367546_external_USA-SC-Myrtle-Beach
  • Just Posted

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PT Customer Service Leader
  • Food Lion
  • Loris, SC FULL_TIME
  • Address: USA-SC-Loris-305 Hwy 701 N Store Code: Store 00912 Front End (7216672) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. T...
  • Just Posted

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PT Customer Service Leader
  • Food Lion
  • Hemingway, SC FULL_TIME
  • Address: USA-SC-Hemingway-Hemingway Plaza Hwy 41 S Store Code: Store 00389 Front End (7209498) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serv...
  • 1 Day Ago

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PT Customer Service Leader
  • Food Lion
  • Conway, SC FULL_TIME
  • Address: USA-SC-Conway-3320 4Th Ave Store Code: Store 01599 Front End (7227234) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. T...
  • 2 Days Ago

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FT Customer Service Leader
  • Food Lion
  • Myrtle, SC FULL_TIME
  • Address: USA-SC-Myrtle Beach-6103 N Kings Hwy Store Code: Store 00100 Front End (7206165) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sin...
  • 3 Days Ago

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PT Customer Service Leader
  • Food Lion
  • Rockingham, NC FULL_TIME
  • Address: USA-NC-Rockingham-2124 B Fayetteville Road Store Code: Store 01296 Front End (7221224) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we ser...
  • 3 Days Ago

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0 Customer Service Team Leader jobs found in Myrtle Beach, SC area

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Auto BDC Manager, $60,000, Exper. Req'd!
  • Sparks Toyota
  • Myrtle Beach, SC
  • 4855 Hwy 501, Myrtle Beach, SC 29579 Automotive BDC Manager (Business Development Center) Excellent Compensation! $60,00...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Myrtle Beach, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Checkngo
  • Myrtle Beach, SC
  • Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** l...
  • 3/27/2024 12:00:00 AM

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Remote Bilingual Customer Service Representative
  • Startek
  • Myrtle Beach, SC
  • Job Description In this position, you will be working diligently with your customers, providing them with solutions, ans...
  • 3/26/2024 12:00:00 AM

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Community Associate (Manager in Training)
  • Community Association Management Services (CAMS)
  • Myrtle Beach, SC
  • Job Type Full-time Description Are you looking to start your new career? Join CAMS (Community Association Management Ser...
  • 3/25/2024 12:00:00 AM

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Inbound Sales Representative - $15.00/hr + Commission (Remote South Carolina)
  • Extra Space Storage, Inc.
  • Myrtle Beach, SC
  • At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storag...
  • 3/24/2024 12:00:00 AM

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Patient Services Representative I/Rehabilitation Technician
  • Tidelands Health
  • Myrtle Beach, SC
  • Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people liv...
  • 3/24/2024 12:00:00 AM

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Common Area Attendant - Carolinian Beach Resort - $15/hr
  • Vacasa, LLC
  • Myrtle Beach, SC
  • **Common Area Attendant - Carolinian Beach Resort - $15/hr** at Vacasa Myrtle Beach, SC **Why Vacasa** We started with j...
  • 3/24/2024 12:00:00 AM

Myrtle Beach is a coastal city on the East Coast of the United States in Horry County, South Carolina. It is in the center of a large and continuous 60-mile (97 km) stretch of beach known as "The Grand Strand" in northeastern South Carolina. Ranked as the second fastest-growing metropolitan area in the country (per 2018 census estimates), Myrtle Beach is one of the major centers of tourism in South Carolina and the United States because of the city's warm subtropical climate and extensive beaches, attracting an estimated 14 million visitors each year. As of the 2010 census, the population of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$51,669 to $67,669
Myrtle Beach, South Carolina area prices
were up 1.5% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020