Customer Service Team Leader jobs in Montana
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- Great Harvest Bread Co. & Cafe | Helena
-
Helena, MT
FULL_TIME
-
Description
We are looking for energetic, responsible and dependable Customer Service Team Members! No late nights or Sundays!
Our customers can buy bread, goodies, and sandwiches just about anywhere. What entices them into Great Harvest Bread Company (besides phenomenal products)? You! The folks behind our front counter set our store apart from all the others. Can you put a smile on your face even when you don’t feel like it? Can you keep your cool under pressure, accept criticism graciously, and create a WOW experience for every customer that walks into our store? Are you naturally friendly and helpful? And are you willing to jump in and help where needed? If so, we would love to speak with you!
Pay: starting pay is dependent on availability and experience plus tips.
Shift availability:
M - Sat 7:00 AM - 3:30 PM
M - Sat 10:00 AM - 2:00 PM
M - F 2:00 PM - 6:30 PM
Must be 16 years old or older due to equipment and tools used in the bakery and café.
Duties & Responsibilities:
• Prior customer service experience preferred but will train the right person
• Take customer food orders, enter order information into the point-of-sale terminal, and
accurately process payments
• Provide outstanding hospitality and service to all guests
• Maintain solid product knowledge to answer questions and make order suggestions.
• Maintain a safe and clean working environment by complying with procedures, rules,
and regulations.
• Contribute to team efforts by accomplishing related results as needed
• Resolve customer complaints, provide relevant information
• Stock bread racks and displays to ensure products are properly displayed
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and being on your feet all day
• Excellent time management and organizational skills
• Dependable with reliable transportation
Perks of the Job:
• Competitive pay
• Flexible schedules
• Generous employee discounts
• Shift meal with 4 hour shift
• Cross training
- 2 Days Ago
- Domino's Pizza
-
De Borgia, MT
FULL_TIME
- At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities yo...
- 22 Days Ago
- Wright Tree Service
-
Helena, MT
FULL_TIME
- Wright Tree Service provides vegetation management, storm restoration, and work planning services to utility companies and their communities across North America. Our operations are guided by a set of...
- 29 Days Ago
- Great Harvest Bread Co. & Cafe | Helena
-
Helena, MT
FULL_TIME
- DescriptionWe are looking for energetic, responsible and dependable Opening Customer Service Team Members! No late nights or Sundays! This shift starts at 6 AM M-F and Saturdays at 7 AM. Applicants mu...
- 30 Days Ago
- Great Harvest Bread Co. & Cafe | Helena
-
Helena, MT
PART_TIME
- DescriptionWe are looking for energetic, responsible and dependable Evening/Closer Customer Service Team Members! No late nights or Sundays! This position will work 2-3 days during the week and Saturd...
- 2 Months Ago
- Great Harvest Bread Co. & Cafe
-
Helena, MT
FULL_TIME
- DescriptionWe are looking for energetic, responsible and dependable Evening/Closer Customer Service Team Members! No late nights or Sundays! This position will work 2-3 days during the week and Saturd...
- 2 Months Ago
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-
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- wrencareers.com
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- * Customer Service Team Leader ** Customer Service Team Leader** Location: Wilkes-Barre, PA Department: Customer Service...
- 4/16/2024 12:00:00 AM
- PacificSource Administrators, Inc.
-
Boise, ID
- **Position Overview:** Supervise and provide guidance to Customer Service Representatives regarding department policies,...
- 4/16/2024 12:00:00 AM
- Meijer
-
Lansing, MI
- Today, with our current team members, we have the strength to help you grow in any career direction you want, whether in...
- 4/15/2024 12:00:00 AM
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