Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Customer service and support roles - immediate openings! We are located in Detroit, MI!
REQUIREMENTS :
At Luno Customer Acquisitions, all degrees are considered since we believe that people with a passion for learning and growing are the key to success in the business and marketing and sales world!
You'll have the chance to learn and apply transferable business skills such as:
* Client Relations and Customer service
* Communication skills
* Customer Support
* Team Leadership and Trainee Management
Here at Luno Customer Acquisitions, we are looking for candidates that will represent us with the same level of commitment that we would show them.
We are looking for Customer Service and Support representatives that want to grow in a competitive work environment, excel past expectations and have a passion for growth. Responsibilities include customer service, sales, training, client relations, data entry and helping customers to understand the benefits from some of our top clients.
All degrees and qualifications will be considered but a student-mentality and desire to learn are essential for those wanting to make the most of this opportunity.
Customer Service, Retail or Sales experience is great background experience because you'll be working directly with customers during the initial stages. A competitive nature, leadership traits and the ability to work as a team are characteristics we value here.
Understanding our clients' needs and meeting their expectations time and time again has helped Luno Customer Acquisitions gain a competitive advantage.
Job Type: Full-time
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Work Location: In person