Customer Service Team Leader jobs in Lewes, DE

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Leader
  • Royal Farms
  • Egg Harbor, NJ FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service, general housekeeping, and other related functions. The desired candidate creates a positive store culture by treating employees fairly and respectfully. The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence.

    Duties and Responsibilities:
    Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
    Ensures the proper execution of assigned food service programs and procedures
    Supports and follows all safety and security initiatives
    Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
    Ensures the proper execution of all Royal Farms marketing programs
    Operates the point of sale (POS) and maintains proper cash controls
    Provides leadership to their retail team members that ensures a pleasant customer service experience
    Adheres to company policy for checking in external and internal vendors
    Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and just-in-time replenishment
    Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
    Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
    Completes other assigned tasks

    The ideal candidate for the Customer Service Leader position must be at least 18 years old and:

    Has consistently demonstrated strong leadership skills
    Understands that their success depends upon their teams success, encouraging and inspiring their coworkers to improve themselves
    Possesses strong written, verbal, and interpersonal communication skills
    Possesses strong supervisory and organizational skills
    Has at least 1 year of food service/retail management experience. Internal promotion candidates should be employed for at least 90 days.
    Has earned a high school diploma or GED
    Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills
    Must be available to work all shifts, weekends, and holidays based on business needs.
    Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Must be certified within 6 months of placement into the position.
    Can lift and carry 50 lbs
    Can lift, bend, and stand as many as eight (8) hours per shift.
  • 20 Days Ago

1
Customer Service Leader
  • - 18904 Coastal Highway (Rehoboth, DE)
  • Rehoboth, DE FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
  • 24 Days Ago

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Customer Service Leader
  • Two Farms, Inc. (dba Royal Farms)
  • Fenwick Island, DE FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
  • 2 Days Ago

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PT Customer Service Leader
  • Food Lion
  • Selbyville, DE FULL_TIME
  • Address: USA-DE-Selbyville-32 N Dupont Hwy Store Code: Store 01206 Front End (7219867) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since ...
  • 2 Days Ago

7
Customer Service Leader
  • - 701 Coastal Hwy.(Fenwick,DE)
  • Fenwick Island, DE FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
  • 10 Days Ago

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Customer service leader
  • Royal Farms
  • Selbyville, DE FULL_TIME
  • Job Description The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to differen...
  • 18 Days Ago

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0 Customer Service Team Leader jobs found in Lewes, DE area

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Customer Service Representative / Office Administrative Assistant
  • TPI Partners
  • Georgetown, DE
  • Job Description Job Description We are seeking a Customer Service Representative / Office Administrative Assistant to jo...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Millsboro, DE
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Lewes, DE
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Assistant - Fixed term contract
  • Sussex
  • Lewes, DE
  • ** Customer Service Assistant - Fixed term contract** **Vacancy Information** Division / Department - Estates and Facili...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Go-Glass Joy, LLC
  • Lewes, DE
  • Job Description Job Description FSLA Classification: Non-Exempt Job Type: Full-Time Supervisory Role: No At Go-Glass, ou...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Millsboro, DE
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Millsboro, DE
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Lewes, DE
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

Lewes (/ˈluːɪs/ LOO-iss) is an incorporated city on the Delaware Bay in eastern Sussex County, Delaware. According to the 2010 census, the population is 2,747. Along with neighboring Rehoboth Beach, Lewes is one of the principal cities of Delaware's rapidly growing Cape Region. The city lies within the Salisbury, Maryland–Delaware Metropolitan Statistical Area. Lewes proudly claims to be "The First Town in The First State." Lewes is located at 38°46′28″N 75°08′22″W / 38.77444°N 75.13944°W / 38.77444; -75.13944 (38.7745565, -75.1393498). According to the United States Census Bureau, the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$60,460 to $79,183
Lewes, Delaware area prices
were up 1.5% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020