Customer Service Team Leader jobs in Layton, UT

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Logistics Service Office Team Leader
  • Amer Sports
  • Ogden, UT OTHER
  • Overview

    Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, and ENVE.  We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports.  Join us.

    What You'll Do

    We are currently seeking a Logistics Service Office Team Leader in North America.  As a Logistics Services Team Leader in Amer Sports Distribution and Transportation you will be the Distribution & Transportation “face” for customers logistics requests in Northern America as single point of contact, to ensure high quality support on incidents happening during transportation.  You will provide first level support, prioritize requests according to SLAs (Service Level Agreements) and manage claims.  You will also provide a positive customer experience to our customers & partners and increase transparency and harmonization within Amer Sports warehouses and brands.  

     

    Essential Duties & Responsibilities include:

     

    SPOC-Helpdesk Function:

    • Monitor Ticket-Activity (Service Level Agreement – First Response Time & Time to Solution; Queue Management)
    • Be the Escalation contact for complex requests, incidents or complaints concerning D&T topics.
    • Manage claims end-to-end (opening, follow up, reimbursement)
    • Strive for improvement of ongoing processes and support service improvement projects.

    Customer logistics requests

    • Consolidate all customer requests.
    • Take part in regular meetings with logistics stakeholders (internal/external)

    Stakeholders Communication & Support:

    • Provide support to the different teams (SSO, ECOM, Transportation, Warehouse)
    • Pre-alert when something goes in the wrong direction (dropping carrier performance, uncertain warehouse processes…)
    • Develop & coordinate with Transportation department the action plans related to carriers in case of claims or other service issues.
    • Process documentation

    Leadership Responsibilities:

    • Manage one team member

    What We're Looking For

    This role requires a Bachelor’s Degree or equivalent experience.  We are looking for an individual with 2-5 years of experience in logistics/supply chain.  

     

    Other qualifications include:

     

    Technical skills

    • Knowledge of logistics & sales processes
    • Organizational & prioritization skills
    • Analytical skills
    • MS Office
    • Comfortable with IT/ERP systems (SAP a plus - SAP BI a plus)
    • English speaking

     Behavioral skills

    • Customer orientation
    • Strong communication skills
    • Problem solving
    • Team player
    • Intercultural skills and experience

      What We’ll Provide

     

    This role is based at the Distribution Center for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation.

    We offer a great working environment in the sports industry with talented & passionate colleagues all over the world!  Other benefits and perks include:  

    • Medical, dental and vision
    • 401k with company match
    • Life insurance, pre-tax transit benefit program
    • Discounts on Amer Sports products
    • Smart casual dress
    • Free gym membership and ski pass

     Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

     

     

  • 19 Days Ago

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North America Logistics Service Office Team Leader
  • Amer Sports
  • Ogden, UT OTHER
  • Overview Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recogni...
  • 20 Days Ago

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IS Team Member/Customer Service and Sales Representative
  • SeaQuest Management Inc.
  • Layton, UT FULL_TIME
  • DescriptionOur goal at SeaQuest is to ensure guests have a one-of-a-kind experience interacting with animals from all over the world. SeaQuest is looking for Guest Ambassadors in our home office in Bo...
  • 5 Days Ago

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Service advisor
  • Murdock Auto Team
  • Logan, UT FULL_TIME
  • Service Advisor Murdock Chevrolet in Logan is looking for experienced and driven Service Advisors (Writers) with great customer service skills to engage our guests! Pay is Commission based Applicants ...
  • 1 Month Ago

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Team Leader
  • Chick-fil-A | Logan, Utah
  • Logan, UT FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 2 Days Ago

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Team leader
  • Alleviation Enterprise LLC
  • Ogden, UT FULL_TIME
  • We're on the lookout for a standout performer who can be a valuable addition to our sales team. With our current rapid growth, we need candidates who naturally embody a "lead by example" approach. Our...
  • 28 Days Ago

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0 Customer Service Team Leader jobs found in Layton, UT area

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Vice President of Customer Service
  • Women in Retail
  • Salt Lake City, UT
  • At Jane, were working to find the best ways to help small businesses succeed, and were using the latest technology to bu...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Layton, UT
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Layton, UT
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Layton, UT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Layton, UT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Retail Print and Client Services Supervisor - Key Carrier
  • Office Depot
  • Layton, UT
  • Job Description At Office Depot and Office Max, every leader is responsible for growing total sales and services within ...
  • 3/26/2024 12:00:00 AM

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Medical Equipment Customer Service Representative
  • Rotech Healthcare Inc.
  • Layton, UT
  • OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Dispatcher
  • All Trades Staffing Services
  • Layton, UT
  • Job Description Job Description ******This job will be located in Salt Lake City, UT****** We are seeking a Customer Ser...
  • 3/24/2024 12:00:00 AM

Layton is a city in Davis County, Utah, United States. It is part of the Ogden-Clearfield Metropolitan Statistical Area. As of the 2010 census, the city had a population of 67,311, rising to an estimated 78,797 by 2018. Layton is the most populous city in Davis County and the ninth most populous in Utah. Layton has direct access to Salt Lake City, Ogden, Salt Lake City International Airport, Antelope Island, and the FrontRunner commuter rail. Layton City is a leader in economic development for the region, with immediate adjacency to Hill Air Force Base, a large hospitality district (1,000+ hot...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$52,737 to $69,068
Layton, Utah area prices
were up 2.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020