Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Amer Sports is a dynamic, global sports company offering passionate achievement-oriented professionals the chance to succeed and flourish in an international environment. Our globally recognized brands include Salomon, Wilson, Atomic, Arc’teryx, and ENVE. We are a company where ambitious, competent and motivated people can make their mark. All our team members are ready to strive for the best of the company and to win together. Just like our customers, we are dedicated to an active lifestyle and sports. Join us.
We are currently seeking a Logistics Service Office Team Leader in North America. As a Logistics Services Team Leader in Amer Sports Distribution and Transportation you will be the Distribution & Transportation “face” for customers logistics requests in Northern America as single point of contact, to ensure high quality support on incidents happening during transportation. You will provide first level support, prioritize requests according to SLAs (Service Level Agreements) and manage claims. You will also provide a positive customer experience to our customers & partners and increase transparency and harmonization within Amer Sports warehouses and brands.
Essential Duties & Responsibilities include:
SPOC-Helpdesk Function:
Customer logistics requests
Stakeholders Communication & Support:
Leadership Responsibilities:
This role requires a Bachelor’s Degree or equivalent experience. We are looking for an individual with 2-5 years of experience in logistics/supply chain.
Other qualifications include:
Technical skills
Behavioral skills
What We’ll Provide
This role is based at the Distribution Center for our Amer Sports Winter & Outdoor category of Brands in the city of Ogden, Utah--the gateway to the many exciting ski areas and other outdoor recreation.
We offer a great working environment in the sports industry with talented & passionate colleagues all over the world! Other benefits and perks include:
Amer Sports is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
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