Customer Service Team Leader jobs in Kentucky
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Airport Customer Service Agent
- Talent Acquisition Team at GAT
-
Louisville, KY
PART_TIME
- Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. IMPORTANT: We are looking for candidates who have flexibility or full availability due to the changes in flight schedule and operation needs. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
- 8 Days Ago
Aerie - Selling Team Leader (Assistant Manager) - US
- Selling Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
-
United States, KY
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations ...
- 1 Month Ago
AE - Selling Team Leader (Assistant Manager) - US
- Selling Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
-
United States, KY
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations ...
- 1 Month Ago
Route Lead/Retail Team Leader (KY, Owensboro)
- Five Star Food Service
-
Owensboro, KY
FULL_TIME
- Route Lead/Retail Team Leader (KY, Owensboro)KY, OwensboroPosition Overview: Retail Team leader will share responsibilities for retail merchandising operations at a branch/division level. Acts as a re...
- 25 Days Ago
PT Customer Service Leader
- Food Lion
-
Scottsville, KY
FULL_TIME
- Address: USA-KY-Scottsville-1224 Gallatin Road Store Code: Store 01233 Front End (7220296) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve si...
- 2 Days Ago
Customer Service Leader
- Venanpri Group
-
Louisville, KY
OTHER
- We are looking for a Customer Service Representative Team Lead to work at our new Distribution Center in Louisville, KY. This is an exciting opportunity to be a part of our continued growth at Corona ...
- 9 Days Ago
Customer Service Team Leader jobs at Popular Companies
Customer Service Team Leader
- CMP Global
-
Suffolk, VA
- Job Description Job Description CMP Global, a leading provider of Marine Products, Construction, and Industrial solution...
- 4/18/2024 12:00:00 AM
Customer Service Team Leader
- Meijer
-
Lexington, KY
- Customer Service Team Leader page is loaded **Customer Service Team Leader** **Customer Service Team Leader** locationsM...
- 4/18/2024 12:00:00 AM
Operations Customer Service Team Leader
- workingatdllgroup.com
-
Des Moines, IA
- ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
- 4/18/2024 12:00:00 AM
Customer Service Team Leader
- Choice Fitness Elite
-
Peabody, MA
- Job Description Job Description We are looking for a full-time Customer Service Team Leader to oversee our evening and w...
- 4/17/2024 12:00:00 AM
Customer Service Team Leader
- AZCO Corp
-
Fairfield, NJ
- Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
- 4/17/2024 12:00:00 AM
Customer Service Team Leader
- wrencareers.com
-
- * Customer Service Team Leader ** Customer Service Team Leader** Location: Wilkes-Barre, PA Department: Customer Service...
- 4/16/2024 12:00:00 AM
Customer Service Team Leader
- PacificSource Administrators, Inc.
-
Boise, ID
- **Position Overview:** Supervise and provide guidance to Customer Service Representatives regarding department policies,...
- 4/16/2024 12:00:00 AM
Customer Service Team Leader
- Meijer
-
Lansing, MI
- Today, with our current team members, we have the strength to help you grow in any career direction you want, whether in...
- 4/15/2024 12:00:00 AM
About Kentucky
Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States.
Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,914 to $70,613
Most Popular Cities in Kentucky for Customer Service Team Leader Jobs
What does a Customer Service Team Leader do?
Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020