Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
We're looking for a CUSTOMER SERVICE COORDINATOR in OVERLAND PARK, KS!
Be part of one of the most important Technology Solutions brand in the U.S!
$18 - $20 /hourly M-F Gas reimbursement
Responsibilities:
You'll be supporting the daily customer service operations at different sites per day for suplementing different customer service positions (Front Office, Clerk, Administrative assistant or receptionist). Assisting management with paperwork, shipping and receiving, copy, print, fax and ensuring field compliance with operational best practices. Will be driving personal vehicle (gas reimbursement provided)
FULL TIME
8 HOURS DAY SHIFT
Benefits: Mileage reimbursement.
Ricoh has one of the highest-paid time off (PTO) benefit plans! Apply and find out how much you could earn your first year on the Ricoh team.
A selection of medical insurance.
401K, HSA and FSA.
Tuition assistance programs.
GAS REIMBURSEMENT PROVIDED!
Requirements:
Apply now!
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Benefits:
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Work Location: In person